Security Officer

Certis Group; Cairns Regional; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Flexible hours

Career development

Retail discounts

Wellbeing support

Job summary

Certis Security Australia in Cairns, QLD, is seeking a casual, customer-focused security officer to welcome visitors and staff while upholding site procedures.

You'll manage access points, monitor movements, respond to incidents and deliver exceptional service Monday to Friday during business hours, with no nights or weekends. Current QLD Security Licence and First Aid are required.

Qualifications

• Experience in customer service or public-facing role.
• Strong communication and interpersonal skills.
• Ability to manage conflicts professionally.
• Attention to reporting and documentation.
• Ability to follow site procedures.

Responsibilities

• Manage access points and maintain a safe environment.
• Monitor customer movements on site.
• Deliver exceptional customer service and assistance.
• Identify and respond to security incidents.
• De-escalate challenging situations professionally.
• Support emergency response procedures when required.
• Conduct security checks and maintain site compliance.
• Complete incident reports and daily activity records.
• Build positive relationships with staff, customers and public.
• Maintain a strong safety-first approach at all times.

Skills

Customer service

Communication skills

Conflict management

Attention to detail

Reporting

Independence

Job description

Job Impact

At Certis Security Australia, our mission is to make our world safer,smarterand better. As Australia's only nextgeneration security companyoperatingat scale, we protect some of the nation's most sensitive assets through disciplined operations, stronggovernanceand highly trusted people.

About the Role

The security team at this site plays a critical role in ensuring the safety, comfort and confidence of the community accessing government services.

As the first point of contact for visitors and staff, you will set the tone, delivering a welcoming, respectful and professional experience while maintaining strict adherence to site procedures and security protocols.

This is a highly customer-focused role requiring strong communication skills, sound judgement and the ability to confidently manage difficult or sensitive situations. You will be responsible for maintaining site security while delivering an exceptional customer experience.

This is a casual opportunity offering flexibility, with shifts primarily available Monday to Friday during business operating hours.

Employment Type: Casual

Roster: Monday to Friday Day Shifts (No nights or weekends)

Location: Cairns, QLD

Key Responsibilities

Primary duties include, but are not limited to:

• Managing access points and maintaining a safe and secure environment
• Monitoring customer movements throughout the site
• Delivering exceptional customer service and assistance
• Identifying and responding appropriately to security incidents
• De-escalating challenging situations in a calm and professional manner
• Supporting emergency response procedures when required
• Conducting security checks and maintaining site compliance
• Completing incident reports and daily activity records
• Building positive relationships with staff, customers and members of the public
• Maintaining a strong safety-first approach at all times

About You

• Previous experience in customer service, security or a public-facing role
• Strong communication and interpersonal skills
• Ability to manage conflict and difficult situations professionally
• Excellent customer service focus and professional presentation
• Strong attention to detail and reporting skills
• Ability to work independently and follow site procedures
• Flexible availability and reliability
• Ability to remain calm and professional in fast-paced or sensitive environments

Mandatory Requirements

• Current QLD Security Licence (Unarmed and Crowd Control)
• Current First Aid Certificate and CPR
• Unlimited working rights in Australia
• Ability to obtain and maintain a National Police Check

Why Join Certis

• Flexible casual employment
• Monday to Friday roster with no regular nights or weekends
• Opportunity to contribute to a meaningful public-facing environment
• Career development opportunities through our High Potential Development Program
• Employee benefits including retail discounts and wellbeing support programs (EAP)
• Supportive and inclusive team culture
• Work for one of Australia's leading security providers

Your NEXT STEPS is to:

• Once you’ve submitted your application, the next step is to complete a virtual interview with Certis. Which will be texted and emailed to you (please check your junk folder).
• This is an important part of our hiring process and must be completed for your application to be considered further.
• Following this, our hiring managers will review all candidates and contact those shortlisted for the next stage.

Diversity Statement

At Certis Australia, we believe our strength lies in the diversity of our people. We offer an inclusive culture where you can be your authentic self, contribute your unique perspective and grow with equal opportunities for advancement. Our commitment to a Safer, Smarter and Better workplace ensures every employee is supported, respected and empowered.

We actively encourage First Nations and Torres Strait Islander peoples, veterans, and candidates from diverse backgrounds to apply.

Certis Security Australia – Master Licence Details

Sydney Night Patrol & Inquiry Co Pty Ltd

• NSW 400674602
• ACT 17501220
• QLD 41315
• WA SA48240
• NT 345
• SA ISL 178143
• TAS 3020

Certis Security Australia Pty Ltd

• NSW 405149073
• ACT 17501742
• QLD 3158254
• WA SA 72311
• SA ISL 235794
• VIC Z05 798 61S
• VIC Z05 798 40S
• NT 1093
• TAS 458596293