Security Officer

Certis Group

Cairns Regional

In loco

AUD 34.000 - 44.000

Part-time

14 giorni+

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Vantaggi offerti da questo lavoro

Flexible hours

Career development

Retail discounts

Wellbeing support

Descrizione del lavoro

Certis Security Australia in Cairns, QLD, is seeking a casual, customer-focused security officer to welcome visitors and staff while upholding site procedures.

You'll manage access points, monitor movements, respond to incidents and deliver exceptional service Monday to Friday during business hours, with no nights or weekends. Current QLD Security Licence and First Aid are required.

Competenze

Experience in customer service or public-facing role.
Strong communication and interpersonal skills.
Ability to manage conflicts professionally.
Attention to reporting and documentation.
Ability to follow site procedures.

Mansioni

Manage access points and maintain a safe environment.
Monitor customer movements on site.
Deliver exceptional customer service and assistance.
Identify and respond to security incidents.
De-escalate challenging situations professionally.
Support emergency response procedures when required.
Conduct security checks and maintain site compliance.
Complete incident reports and daily activity records.
Build positive relationships with staff, customers and public.
Maintain a strong safety-first approach at all times.

Conoscenze

Customer service

Communication skills

Conflict management

Attention to detail

Reporting

Independence

Descrizione del lavoro

Job Impact

At Certis Security Australia, our mission is to make our world safer,smarterand better. As Australia's only nextgeneration security companyoperatingat scale, we protect some of the nation's most sensitive assets through disciplined operations, stronggovernanceand highly trusted people.

About the Role

The security team at this site plays a critical role in ensuring the safety, comfort and confidence of the community accessing government services.

As the first point of contact for visitors and staff, you will set the tone, delivering a welcoming, respectful and professional experience while maintaining strict adherence to site procedures and security protocols.

This is a highly customer-focused role requiring strong communication skills, sound judgement and the ability to confidently manage difficult or sensitive situations. You will be responsible for maintaining site security while delivering an exceptional customer experience.

This is a casual opportunity offering flexibility, with shifts primarily available Monday to Friday during business operating hours.

Employment Type: Casual

Roster: Monday to Friday Day Shifts (No nights or weekends)

Location: Cairns, QLD

Key Responsibilities

Primary duties include, but are not limited to:

Managing access points and maintaining a safe and secure environment
Monitoring customer movements throughout the site
Delivering exceptional customer service and assistance
Identifying and responding appropriately to security incidents
De-escalating challenging situations in a calm and professional manner
Supporting emergency response procedures when required
Conducting security checks and maintaining site compliance
Completing incident reports and daily activity records
Building positive relationships with staff, customers and members of the public
Maintaining a strong safety-first approach at all times

About You

Previous experience in customer service, security or a public-facing role
Strong communication and interpersonal skills
Ability to manage conflict and difficult situations professionally
Excellent customer service focus and professional presentation
Strong attention to detail and reporting skills
Ability to work independently and follow site procedures
Flexible availability and reliability
Ability to remain calm and professional in fast-paced or sensitive environments

Mandatory Requirements

Current QLD Security Licence (Unarmed and Crowd Control)
Current First Aid Certificate and CPR
Unlimited working rights in Australia
Ability to obtain and maintain a National Police Check

Why Join Certis

Flexible casual employment
Monday to Friday roster with no regular nights or weekends
Opportunity to contribute to a meaningful public-facing environment
Career development opportunities through our High Potential Development Program
Employee benefits including retail discounts and wellbeing support programs (EAP)
Supportive and inclusive team culture
Work for one of Australia's leading security providers

Your NEXT STEPS is to:

Once you’ve submitted your application, the next step is to complete a virtual interview with Certis. Which will be texted and emailed to you (please check your junk folder).
This is an important part of our hiring process and must be completed for your application to be considered further.
Following this, our hiring managers will review all candidates and contact those shortlisted for the next stage.

Diversity Statement

At Certis Australia, we believe our strength lies in the diversity of our people. We offer an inclusive culture where you can be your authentic self, contribute your unique perspective and grow with equal opportunities for advancement. Our commitment to a Safer, Smarter and Better workplace ensures every employee is supported, respected and empowered.

We actively encourage First Nations and Torres Strait Islander peoples, veterans, and candidates from diverse backgrounds to apply.

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