Control Room Operator – Real-Time CCTV & Incident Response

Certis-f2763f46; Parramatta; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Retail discounts

Annual awards

Employee engagement survey

Rewards and recognition framework

Job summary

Certis Security Australia is seeking a Control Room Operator in Parramatta to monitor CCTV and security systems, respond to incidents, and coordinate with on-site teams. The role demands vigilance, rapid decision-making, and professional communication in a fast-paced control room.

You will manage access control platforms, maintain accurate logs, and operate across rotating day/night shifts on a 4-on/4-off roster. A security licence and first aid CPR are required.

Qualifications

• Security licence required with appropriate classifications.
• First Aid certificate (3 years validity) with CPR
• Ability to clear Australian Police Check
• Strong attention to detail and multi-system monitoring

Responsibilities

• Monitor CCTV, alarms and access control to detect and respond to incidents.
• Coordinate incident response with on-site teams.
• Maintain logs, reports and system records for security activities.
• Manage multiple systems in a fast-paced environment with situational awareness

Skills

Security Licence

1A Unarmed Guarding

1E Monitoring Centre Operator

Tools

CCTV systems

Alarms systems

Access control systems

Job description

AtCertis Security Australia, our mission is to make our worldsafer,smarterand better. As Australia’s only nextgeneration security companyoperatingat scale, we protect some of the nation’s most sensitive assets through disciplined operations, stronggovernanceand highly trusted people.

JobImpact

As a Control Room Operator, you’ll be the eyes and ears of site security—monitoring systems, detecting risks, and coordinating responses in real time. Your quick thinking and attention to detail will help keep people, assets, and operations safe while ensuring everything runs smoothly behind the scenes.

About the role

This is a fast-paced, tech-driven role where you’ll be working in a control room environment managing CCTV, alarms, and access control systems. You’ll monitor live activity, respond to incidents, and coordinate with on-site teams to ensure any issues are handled quickly and effectively.

No two shifts are the same—you’ll be juggling multiple systems and making real-time decisions, all while maintaining a calm, professional approach.

Job Location: Parramatta

Contract: Permanent full-time opportunities available

Pay Rate:SSIA Level 5

Shift Pattern: Day and Night shifts available on a rotating 4 on, 4 off roster:

• 2 x Day Shifts: 0600 – 1800
• 2 x Night Shifts: 1800 – 0600
• 4 Days Off

Key responsibilities:

Primary dutiesinclude and not limitedto:

• Monitor CCTV, alarm systems, and access control platforms to detect and respond to incidents
• Coordinate incident response, including escalating issues and communicating with on-site teams
• Maintain accurate logs, reports, and system records for all security activities
• Manage multiple systems in a fast-paced environment while maintaining strong situational awareness

About You

• Must haveSecurity Licence,Classification 1A(Unarmed Guarding) & 1E (Monitoring Centre Operator)
• Valid First Aid Certificate(3yearsvalidity)with current CPRCertificate(1 year validity)
• Ability to clear an Australian Police Check
• Strong attention to detail with the ability to monitor multiple systems at once
• Strong communication and customer service skills
• Ability to remain calm and professional in busy retail environments
• Good observation skills and confidence to manage and de-escalate incidents

If you have the above criteria,we look forward receiving your application!

Why join Certis

• Work within Australia’smost secure and sensitive environments
• Be part of ahightrust, clearance-based workforce
• Access ongoing training, careerpathwaysand professional development
• Operate in a valuesdriven organisation that prioritises integrity and accountability
• Commitment to diversity and inclusion; applications encouraged from women, Aboriginal and Torres Strait Islander peoples, and candidates from diverse backgrounds.
• Employee benefits such as retail discounts, annual awards, Regular employee engagementsurveyand a Reward & Recognition Framework

Next Steps:

Onceyou’vesubmittedyour application, the next step is to complete a virtual interview with Certis.

This is an important part of our hiring process and must be completed for your application to be considered further.

Afteryou’vefinished your virtual interview, our hiring managers will review all candidates. Ifyou’resuccessful in progressing to the next stage,we’llbe in touch to let you knowwhat’snext.

Diversity Statement

Within Certis Australia, we believe our strength lies in the diversity of our people. We offer an inclusive culture where you can be your authentic self, contribute your unique perspective and grow with equal opportunities for advancement. Our commitment to aSafer, Smarter and Betterworkplace ensures every employee is supported, respected and empowered.

We actively encourageFirst Nations and Torres Strait Islander peoples,veteransand candidates from diverse backgrounds to apply.

Certis Security Australia – Master Licence Details

Sydney Night Patrol & Inquiry Co Pty Ltd

• NSW 400674602

• ACT 17501220

• QLD 41315

• WA SA48240

• NT 345

• SA ISL 178143

• TAS 3020

Certis Security Australia Pty Ltd

• NSW 405149073

• ACT 17501742

• QLD 3158254

• WA SA 72311

• SA ISL 235794

• VIC Z05 798 61S

• VIC Z05 798 40S

• NT 1093

• TAS 458596293