Security Officer

Certis Group

Mackay Regional

On-site

AUD 42,000 - 54,000

Full time

4 days ago

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Benefits offered by this job

Flexible casual

Mon-Fri roster

Development program

Employee discounts

Wellbeing support

Inclusive team culture

Job summary

Certis Security Australia in Mackay, QLD, is seeking professional Security Officers for a casual frontline role at a government services site. You will greet visitors, uphold safety procedures, and deliver a welcoming, professional experience while following site rules.

The position offers a Monday–Friday day-shift roster with no nights or weekends and requires strong communication skills and with a focus on customer service.

Qualifications

Previous experience in customer service, security or a public-facing role.
Strong communication and interpersonal skills.
Ability to manage conflict and difficult situations professionally.
Excellent customer service focus and professional presentation.
Strong attention to detail and reporting skills.
Ability to follow site procedures and work independently.
Flexible availability and reliability.
Calm and professional in fast-paced or sensitive environments.

Responsibilities

Managing access points and maintaining a safe and secure environment.
Monitoring customer movements throughout the site.
Delivering exceptional customer service and assistance.
Identifying and responding appropriately to security incidents.
De-escalating challenging situations in a calm and professional manner.
Supporting emergency response procedures when required.
Conducting security checks and maintaining site compliance.
Completing incident reports and daily activity records.
Building positive relationships with staff, customers and the public.
Maintaining a strong safety-first approach at all times.

Skills

Customer service

Communication skills

Conflict management

Attention to detail

Independent work

Reliability

Job description

AtCertis Security Australia, our mission is to make our worldsafer,smarterand better. As Australia’s only nextgeneration security companyoperatingat scale, we protect some of the nation’s most sensitive assets through disciplined operations, stronggovernanceand highly trusted people.

Job Impact

We are seeking professional Security Officers to support a high-profile government services site in Mackay, Queensland. This is a frontline role where professionalism, composure and customer service excellence are essential in maintaining a safe and secure public-facing environment.

About the Role

The security team at this site plays a critical role in ensuring the safety, comfort and confidence of the community accessing government services.

As the first point of contact for visitors and staff, you will set the tone, delivering a welcoming, respectful and professional experience while maintaining strict adherence to site procedures and security protocols.

This is a highly customer-focused role requiring strong communication skills, sound judgement and the ability to confidently manage difficult or sensitive situations. You will be responsible for maintaining site security while delivering an exceptional customer experience.

This is a casual opportunity offering flexibility, with shifts primarily available Monday to Friday during business operating hours.

Employment Type: Casual

Roster: Monday to Friday Day Shifts (No nights or weekends)

Location: Mackay, QLD

Key Responsibilities

Primary duties include, but are not limited to:

Managing access points and maintaining a safe and secure environment
Monitoring customer movements throughout the site
Delivering exceptional customer service and assistance
Identifying and responding appropriately to security incidents
De-escalating challenging situations in a calm and professional manner
Supporting emergency response procedures when required
Conducting security checks and maintaining site compliance
Completing incident reports and daily activity records
Building positive relationships with staff, customers and members of the public
Maintaining a strong safety‑first approach at all times

About You

Previous experience in customer service, security or a public‑facing role
Strong communication and interpersonal skills
Ability to manage conflict and difficult situations professionally
Excellent customer service focus and professional presentation
Strong attention to detail and reporting skills
Ability to work independently and follow site procedures
Flexible availability and reliability
Ability to remain calm and professional in fast‑paced or sensitive environments

Mandatory Requirements

Current QLD Security Licence (Unarmed and Crowd Control)
Current First Aid Certificate and CPR
Unlimited working rights in Australia
Ability to obtain and maintain a National Police Check

Why Join Certis

Flexible casual employment
Monday to Friday roster with no regular nights or weekends
Opportunity to contribute to a meaningful public‑facing environment
Career development opportunities through our High Potential Development Program
Employee benefits including retail discounts and wellbeing support programs (EAP)
Supportive and inclusive team culture
Work for one of Australia’s leading security providers

Diversity Statement

At Certis Australia, we believe our strength lies in the diversity of our people. We offer an inclusive culture where you can be your authentic self, contribute your unique perspective and grow with equal opportunities for advancement. Our commitment to a Safer, Smarter and Better workplace ensures every employee is supported, respected and empowered.

We actively encourage First Nations and Torres Strait Islander peoples, veterans, and candidates from diverse backgrounds to apply.

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