Wellness Front Desk & Membership Concierge

A-Grade Recovery; Melbourne; On-site; AUD 40,000 - 60,000; Full time

Job summary

A-Grade Recovery is seeking a friendly receptionist to greet customers and ensure a smooth, welcoming front desk experience at our health/fitness recovery setting in Melbourne.

You will manage bookings, memberships and payments, support a clean and presentable reception area, and collaborate with a small team to deliver excellent customer service. A positive attitude and willingness to learn are essential.

Qualifications

• Reception/front desk experience preferred.
• Customer service and communication skills are essential.
• Comfort with computers and handling customer data accurately.
• Ability to work calmly during busy periods.
• Interest in health, fitness, wellness or recovery.
• Willingness to learn and help others.

Responsibilities

• Welcome customers and create a friendly, comfortable reception experience.
• Communicate clearly and confidently with customers in person, over the phone and by email.
• Manage bookings, memberships and payments using computer systems.
• Remain calm and attentive to detail during busy periods.
• Keep reception and shared areas clean and presentable.
• Work effectively both independently and as part of a small team.

Skills

Customer service

Communication

Computer skills

Attention to detail

Teamwork

Positive attitude

Tools

Booking software

Job description

A-Grade Recovery is seeking a friendly receptionist to greet customers and ensure a smooth, welcoming front desk experience at our health/fitness recovery setting in Melbourne.

You will manage bookings, memberships and payments, support a clean and presentable reception area, and collaborate with a small team to deliver excellent customer service. A positive attitude and willingness to learn are essential.