Vibrant Gym Receptionist & Member Experience Specialist

HITFIT; Melbourne; On-site; AUD 42,000 - 52,000; Full time

Job summary

HITFIT in Melbourne is seeking a friendly Receptionist / Customer Service Assistant to welcome members and visitors, answer inquiries and support daily operations. You will assist with bookings, balance accounts and help with memberships in a fast-paced gym environment.

The role suits someone who enjoys interacting with people, maintains a positive energy, and can manage multiple tasks at once. Evening availability aligns with shift patterns in a health and fitness setting.

Qualifications

• Strong customer service and communication skills are essential.
• Friendly, confident and outgoing personality with high energy.
• Reliable and well organized with the ability to multitask in a busy environment.

Responsibilities

• Greeting members and visitors as they arrive.
• Answering phone calls, emails and messages.
• Assisting with bookings, enquiries and appointments.
• Helping members with account questions and general support.
• Checking members into classes.
• Processing POS sales including merchandise, drinks and gym products.
• Assisting with membership sign ups and paperwork.
• Managing membership payments, account updates, pauses and cancellations.
• Helping members with payment issues and membership enquiries.
• Keeping the reception area clean, tidy and organised.
• Assisting with basic admin tasks and data entry.
• Supporting the coaching and sales team where needed.
• Helping maintain a positive and high-energy culture within the gym.

Skills

Customer service

Communication skills

Friendly personality

Multitasking

Job description

HITFIT in Melbourne is seeking a friendly Receptionist / Customer Service Assistant to welcome members and visitors, answer inquiries and support daily operations. You will assist with bookings, balance accounts and help with memberships in a fast-paced gym environment.

The role suits someone who enjoys interacting with people, maintains a positive energy, and can manage multiple tasks at once. Evening availability aligns with shift patterns in a health and fitness setting.