Front Desk Hero: Welcoming, Admin & Patient Care

NeuroRehab Allied Health Network; Melbourne; On-site; AUD 51,000 - 69,000; Full time

Benefits offered by this job

Great Place to Work

Wellbeing program

Learning & development

Team events

Meaningful work

Permanent role

Job summary

NeuroRehab Allied Health Network in Melbourne is seeking two full-time Receptionists to be the welcoming face of our team. You’ll manage front-dof-house, handle admin, bookings and funding follow-ups, and support therapists in a busy, client-focused environment.

We value personality, positivity and a people-first approach, offering a supportive culture, learning opportunities and stability within an established organisation.

Qualifications

• Experience in reception or administration in allied health or disability services is preferred.
• Strong communication and interpersonal skills to make clients feel welcome and at ease.
• Excellent organisational ability to manage priorities in a busy environment.
• Understanding of NDIS is advantageous but not essential.
• Positive, proactive and people-first approach.

Responsibilities

• Create a warm, welcoming environment for clients, families and visitors.
• Manage front-of-house reception and day-to-day administrative duties.
• Handle documentation and general administration tasks.
• Answer phone inquiries, manage bookings and follow up on funding agreements.
• Schedule diary entries for therapists and allied health staff.
• Respond to email requests from the therapy team.
• Occasionally assist therapists directly.
• Process invoicing and account payments.
• Follow opening and closing procedures.
• Perform basic housekeeping and COVID-19 cleaning tasks.

Skills

Reception experience

Clear communication

Organisational skills

NDIS knowledge

Customer-focused

Tools

Computer literacy

Job description

NeuroRehab Allied Health Network in Melbourne is seeking two full-time Receptionists to be the welcoming face of our team. You’ll manage front-dof-house, handle admin, bookings and funding follow-ups, and support therapists in a busy, client-focused environment.

We value personality, positivity and a people-first approach, offering a supportive culture, learning opportunities and stability within an established organisation.