Premium Health Concierge & Member Coordinator

The Metabolic Clinic; Melbourne; Presencial; AUD 55 000 - 70 000; Tempo integral

Resumo da oferta

The Metabolic Clinic in Melbourne invites a seasoned Medical Receptionist to be the friendly face of our premium health and longevity program. You will manage enquiries, bookings, and billing, while guiding members through their clinical journey in a high-end fitness environment.

This full-time role requires Saturday availability, CRM proficiency, and a calm, consultative approach to delight members who invest in an 18-month program.

Qualificações

• 2+ years in a senior reception, customer success, or member coordination role in premium healthcare.
• Experience managing high volumes of inbound enquiries by phone and email.
• System-literate with CRM and membership management software.
• Strong written communication.

Responsabilidades

• First responder to inbound enquiries by phone, email, web form, and walk-in.
• Pre-qualify enquiries against eligibility criteria.
• Walk prospects through program inclusions, pricing, and process.
• Book discovery calls or initial consultations into the clinical calendar.
• Maintain accurate records in our CRM.
• Follow up warm leads to lift conversion rates.
• Manage member bookings, rescheduling, and cancellations of appointments.
• Coordinate clinical calendars for the on-site doctor, nurse, and visiting practitioners.
• Send appointment reminders and handle the day-of-appointment experience.
• Support clinical staff with member intake (consent forms, contraindication forms, Medicare details).
• Be the calm, consistent point of contact members keep coming back to.
• Liaise with partner site front-of-house teams to manage referrals.

Conhecimentos

Senior reception

Customer success

Written communication

Multilingual

Ferramentas

CRM software

Descrição da oferta de emprego

The Metabolic Clinic in Melbourne invites a seasoned Medical Receptionist to be the friendly face of our premium health and longevity program. You will manage enquiries, bookings, and billing, while guiding members through their clinical journey in a high-end fitness environment.

This full-time role requires Saturday availability, CRM proficiency, and a calm, consultative approach to delight members who invest in an 18-month program.