Receptionist

A-Grade Recovery; Melbourne; On-site; AUD 40,000 - 60,000; Full time

Job summary

A-Grade Recovery is seeking a friendly receptionist to greet customers and ensure a smooth, welcoming front desk experience at our health/fitness recovery setting in Melbourne.

You will manage bookings, memberships and payments, support a clean and presentable reception area, and collaborate with a small team to deliver excellent customer service. A positive attitude and willingness to learn are essential.

Qualifications

• Reception/front desk experience preferred.
• Customer service and communication skills are essential.
• Comfort with computers and handling customer data accurately.
• Ability to work calmly during busy periods.
• Interest in health, fitness, wellness or recovery.
• Willingness to learn and help others.

Responsibilities

• Welcome customers and create a friendly, comfortable reception experience.
• Communicate clearly and confidently with customers in person, over the phone and by email.
• Manage bookings, memberships and payments using computer systems.
• Remain calm and attentive to detail during busy periods.
• Keep reception and shared areas clean and presentable.
• Work effectively both independently and as part of a small team.

Skills

Customer service

Communication

Computer skills

Attention to detail

Teamwork

Positive attitude

Tools

Booking software

Job description

Join a welcoming reception team focused on creating a comfortable, professional experience for every customer. You will help manage the front desk, support bookings, memberships and payments, and contribute to a clean and presentable environment within a health, fitness, wellness or recovery setting.

Key responsibilities

Welcome customers and create a friendly, comfortable reception experience.

Communicate clearly and confidently with customers in person, over the phone and by email.

Manage bookings, memberships and payments using computer systems.

Remain calm and attentive to detail during busy periods.

Keep reception and shared areas clean and presentable.

Work effectively both independently and as part of a small team.

What we're looking for

A positive attitude and willingness to learn.

Strong customer service and communication skills.

Confidence using computers and managing customer information accurately.

Initiative, reliability and attention to detail.

An interest in health, fitness, wellness or recovery.

Previous reception, hospitality or customer service experience is valued.