Watch Concierge & Client Experience Lead

Richemont; Sydney; On-site; AUD 55,000 - 75,000; Full time

Job summary

Panerai Sydney Boutique is seeking a Client Advisor to deliver an unforgettable brand experience and drive sales with autonomy. You will apply product knowledge, listening skills, and a strong sales mindset to cultivate client relationships in a dynamic luxury environment.

Join a team that values craftsmanship, Italian spirit, and Swiss watchmaking excellence, and contribute to memorable events, digital initiatives, and high-quality service for a discerning clientele.

Qualifications

• Experience in luxury retail sales is preferred.
• Strong listening and customer service skills.
• Knowledge of watches and Panerai brand is a plus.
• Ability to build relationships and deliver personalised service.

Responsibilities

• Uphold operational excellence in Panerai selling ceremonies.
• Drive sales with a strong client-focused approach.
• Follow up with clients and prospects to maintain high service quality.
• Support after-sales inquiries with product knowledge and solutions.
• Act as a brand ambassador and develop a network of clients.

Skills

Sales mindset

Watch knowledge

Customer service

Empathy

Digital skills

Brand ambassador

Job description

Panerai Sydney Boutique is seeking a Client Advisor to deliver an unforgettable brand experience and drive sales with autonomy. You will apply product knowledge, listening skills, and a strong sales mindset to cultivate client relationships in a dynamic luxury environment.

Join a team that values craftsmanship, Italian spirit, and Swiss watchmaking excellence, and contribute to memorable events, digital initiatives, and high-quality service for a discerning clientele.