Client Advisor

Panerai; City of Melbourne; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Career development opportunities

Dynamic work environment

Multicultural team experience

Job summary

Panerai is seeking a dedicated Client Advisor for its Chadstone Boutique in Melbourne. In this full-time role, you will play a crucial part in achieving boutique objectives through exceptional customer service and sales acumen.

Your key responsibilities include delivering high-quality experiences to clients and actively identifying business growth opportunities. Join a dynamic team that values sustainability, multicultural collaboration, and personal development!

Qualifications

• Strong experience in sales and passion for watches.
• Ability to offer a memorable client experience.
• Excellent structural and organizational skills.

Responsibilities

• Upheld operational excellence in the Panerai Selling Ceremony.
• Demonstrate a strong sales mindset and identify growth opportunities.
• Provide tailor-made client follow-up and maintain high-quality service.

Skills

Sales mindset

Customer service

Communication

Empathy

Digital skills

Job description

Would you like to be a modern Hero?

Founded in 1860 in Florence as a workshop, shop and subsequently school of watch‑making, Panerai is renowned for producing high‑precision instruments for the Italian Navy with a pulse on innovation and function. Protected by military secrets, these creations were only launched in the International market when the brand was acquired by Richemont Group in 1997.

Today, the Maison advances through cutting‑edge research, sustainability, and empowering modern heroes with a team that passionately brings value to Panerai's distinctive mix of Italian spirit and Swiss watchmaking excellence. In order to reinforce our retail teams, we are currently recruiting a Client Advisor for our Chadstone Boutique.

CLIENT ADVISOR

YOUR MISSION

Join our team in a Full Time opportunity, as a dedicated member of the Chadstone Boutique, the Client Advisor is the key role in achieving the boutique’s objectives and targets with a high level of autonomy. As the service to the customers is at the heart of this role, ensuring a high level of listening abilities, Maison and product knowledge is vital to achieve an unforgettable brand experience for the clients and increase the sales.

HOW WILL YOU MAKE AN IMPACT?

• You will actively uphold operational excellence in mastering the Panerai Selling Ceremony
• You will demonstrate a strong sales mindset and identify business growth opportunities
• You will ensure a tailor‑made client and prospects follow‑up and maintain high quality service to your client portfolio
• With your watch expert knowledge, you will support after‑sales clients with helpful solutions in accordance with Maison procedures
• You will become a brand ambassador and build a network of high potential clients

HOW WILL YOU EXPERIENCE SUCCESS

• With your empathy and natural curiosity, you will offer an unforgettable client experience and build a loyal client relationship
• With your strong experience in sales and passion for watches, you will be able to reach the sales target and contribute to the team objectives
• With your innovative ideas and never‑ending creativity, you will contribute to pushing the boundaries and developing memorable events and client activation
• With your digital skills, you will be a key player in implementing digital strategy and leveraging digital tools in dedicated market
• Using your excellent structural and organisational skills, you will manage the boutique’s operations following the procedures and policies

HOW DO WE KEEP YOU SMILING?

• You will be part of a dynamic Maison where your skills and talents will be recognized
• You will share with us the same values such as “enriching communities, care attitude, continuous improvement, efficient accountability”
• You will work in a multicultural team and develop international experience
• You will navigate with us on our sustainability journey
• You will develop and take your career at the next level with potential opportunities within Maison and the Richemont Group