Luxury Client Advisor – Sydney Boutique Launch

Lumesse; Sydney; On-site; AUD 55,000 - 75,000; Full time

Job summary

Blancpain is opening its first Australian Retail Boutique in Sydney. As a full time Client Advisor, you will be an ambassador for Blancpain, delivering the brand’s heritage and craft to clients and building lasting relationships.

You will provide exceptional service, support sales targets, manage client data, and maintain boutique standards while developing product knowledge and teamwork across the store.

Qualifications

• A minimum of 2 years’ retail experience, preferably within the luxury sector.
• Proven customer service and client relationship management skills.
• A genuine passion for luxury, craftsmanship and exceptional service.
• Excellent organisational skills and strong attention to detail.

Responsibilities

• Deliver exceptional client service using the Blancpain sales ceremony.
• Support the team in achieving sales targets.
• Build and maintain strong client and VIP relationships.
• Develop and maintain an accurate client database.
• Drive sales conversion, client retention and repeat business.
• Maintain Blancpain brand and product knowledge.
• Complete daily stock counts and stock processing accurately.
• Maintain boutique presentation, housekeeping and visual merchandising standards.
• Organise and manage back-up stock, packaging and boutique materials.
• Maintain accurate CRM records and performance reporting.
• Attend training and continuously develop product knowledge.
• Contribute to a collaborative, high-performing boutique team.

Skills

Client-focused

CRM experience

Communication skills

Visual merchandising

Attention to detail

Teamwork

Retail experience

Tools

CRM software

Job description

Blancpain is opening its first Australian Retail Boutique in Sydney. As a full time Client Advisor, you will be an ambassador for Blancpain, delivering the brand’s heritage and craft to clients and building lasting relationships.

You will provide exceptional service, support sales targets, manage client data, and maintain boutique standards while developing product knowledge and teamwork across the store.