Boutique Lead: Luxury Clienteling & Team Coach

Audemars Piguet; Sydney; On-site; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Benefits package

Job summary

Audemars Piguet in Sydney seeks an experienced Senior Client Consultant to lead the boutique’s daily operations and deliver an exceptional, highly personalized client experience that reflects the brand’s standards.

You will mentor and coach the team, manage a portfolio of key clients, drive client development strategies, monitor KPIs and sales pipeline, and ensure flawless service, stock management, merchandising, and governance across the boutique.

Qualifications

• 7+ years in luxury retail or hospitality with supervisory experience.
• Proven leadership in a luxury environment.
• Strong client-centric mindset with HNW clientele experience.
• Demonstrated ability to coach and develop others.
• Strong sales and business acumen with an ability to contribute to performance.
• Experience in client development and clienteling.
• Leadership capabilities to motivate and support high-performing teams.
• Excellent interpersonal and communication skills; engage stakeholders.

Responsibilities

• Support Boutique Director in day-to-day management and performance.
• Act as a key floor leader and deputize for the Boutique Director when required.
• Ensure exceptional, consistent client experience across the client journey.
• Maintain and develop a portfolio of key and high-potential clients.
• Support client development strategies, including segmentation and progression initiatives.
• Drive client engagement through clienteling and personalized relationship management.
• Monitor CRM data and boutique KPIs, sales pipeline and conversion.
• Coach and develop Client Consultants to enhance selling skills and product knowledge.
• Oversee onboarding and development of team members; maintain high-performance environment.
• Maintain strong on-floor presence and brand storytelling in service delivery.
• Ensure stock management, merchandising standards and governance compliance.

Skills

Leadership

Coaching

Clienteling

Relationship management

Sales acumen

Communication

CRM proficiency

Tools

CRM systems

Job description

Audemars Piguet in Sydney seeks an experienced Senior Client Consultant to lead the boutique’s daily operations and deliver an exceptional, highly personalized client experience that reflects the brand’s standards.

You will mentor and coach the team, manage a portfolio of key clients, drive client development strategies, monitor KPIs and sales pipeline, and ensure flawless service, stock management, merchandising, and governance across the boutique.