Casual Client Advisor - Panerai Sydney

Richemont; Sydney; On-site; AUD 55,000 - 75,000; Full time

Job summary

Panerai Sydney Boutique is seeking a Client Advisor to deliver an unforgettable brand experience and drive sales with autonomy. You will apply product knowledge, listening skills, and a strong sales mindset to cultivate client relationships in a dynamic luxury environment.

Join a team that values craftsmanship, Italian spirit, and Swiss watchmaking excellence, and contribute to memorable events, digital initiatives, and high-quality service for a discerning clientele.

Qualifications

• Experience in luxury retail sales is preferred.
• Strong listening and customer service skills.
• Knowledge of watches and Panerai brand is a plus.
• Ability to build relationships and deliver personalised service.

Responsibilities

• Uphold operational excellence in Panerai selling ceremonies.
• Drive sales with a strong client-focused approach.
• Follow up with clients and prospects to maintain high service quality.
• Support after-sales inquiries with product knowledge and solutions.
• Act as a brand ambassador and develop a network of clients.

Skills

Sales mindset

Watch knowledge

Customer service

Empathy

Digital skills

Brand ambassador

Job description

Founded in 1860 in Florence as a workshop, shop and subsequently school of watch-making, Panerai is renowned for producing high-precision instruments for the Italian Navy with a pulse on innovation and function. Protected by military secrets, these creations were only launched in the International market when the brand was acquired by Richemont Group in 1997.

Today, the Maison advances through cutting-edge research, sustainability, and empowering modern heroes with a team that passionately brings value to Panerai's distinctive mix of Italian spirit and Swiss watchmaking excellence.

YOUR MISSION

As a dedicated member of the Sydney Boutique, the Client Advisor is the key role in achieving the boutique's objectives and targets with a high level of autonomy. As the service to the Customers is at the heart of this role, ensuring a high level of listening abilities, Maison and product knowledge is vital to achieve an unforgettable brand experience for the clients and increase the sales.

HOW WILL YOU MAKE AN IMPACT?

• You will actively uphold operational excellence in mastering the Panerai Selling Ceremony
• You will demonstrate a strong sales mindset and identify business growth opportunities
• You will ensure a tailor-made Client and prospects follow-up and maintain high quality service to your client portfolio
• With your watch expert knowledge, you will support after-sales clients with helpful solutions in accordance with Maison procedures
• You will become a brand ambassador and build a network of high potential clients

HOW WILL YOU EXPERIENCE SUCCESS

• With your empathy and natural curiosity, you will offer an unforgettable client experience and build a loyal client relationship
• With your strong experience in sales and passion for watches, you will be able to reach the sales target and contribute to the team objectives
• With your innovative ideas and never-ending creativity, you will contribute to pushing the boundaries and developing memorable events and client activation
• With your digital skills, you will be a key player in implementing digital strategy and leveraging digital tools in dedicated market
• Using your excellent structural and organisational skills, you will manage the boutique's operations following the procedures and policies.

HOW DO WE KEEP YOU SMILING?

• You will be part of a dynamic Maison where your skills and talents will be recognized
• You will share with us the same values such as "enriching communities, care attitude, continuous improvement, efficient accountability"
• You will work in a multicultural team and develop international experience
• You will navigate with us on our sustainability journey
• You will develop and take your career at the next level with potential opportunities within Maison and the Richemont Group