Warranty & Service Lead (Pumps) - Field & Workshop

Randstad NV; Sydney; On-site; AUD 80,000 - 85,000; Full time

Benefits offered by this job

Free onsite parking

Comprehensive product training

Job summary

Randstad Australia in Marrickville is seeking a Warranty Coordinator/Service Coordinator to lead the service function for pumps and equipment. You will diagnose issues over the phone, perform hands-on testing in the workshop, manage warranty claims and service jobs end-to-end, and support farmers and regional dealers.

The role suits someone with experience in service management or warranty coordination, holds a full Australian driver’s licence, and is willing to travel regionally.

Qualifications

• Experience in service or warranty coordination roles.
• Full Australian driver's licence and willingness to travel regionally.

Responsibilities

• Troubleshoot and diagnose pump and technical faults via phone, email, and messaging
• Manage warranty claims and service jobs from end to end
• Advise customers on suitable pump sizing, system upgrades, and installation setups
• Head out on occasional regional visits to run training sessions for distributors
• Keep job tracking, parts, and CRM records up to date

Skills

Warranty coordination

Technical support

Driver's licence

Job description

Randstad Australia in Marrickville is seeking a Warranty Coordinator/Service Coordinator to lead the service function for pumps and equipment. You will diagnose issues over the phone, perform hands-on testing in the workshop, manage warranty claims and service jobs end-to-end, and support farmers and regional dealers.

The role suits someone with experience in service management or warranty coordination, holds a full Australian driver’s licence, and is willing to travel regionally.