Service Manager

Randstad Pty; Sydney; On-site; AUD 80,000 - 85,000; Full time

Benefits offered by this job

Salary 80k-85k

Onsite parking

Comprehensive training

Supportive team

Job summary

Your New Company in Marrickville, NSW, is seeking a Warranty Coordinator / Service Coordinator to lead the technical support and service function. You’ll diagnose pump and equipment issues by phone and hands-on in the workshop, delivering practical solutions for Australian farmers and rural dealers.

You’ll manage warranty claims end-to-end, advise on pump sizing and system upgrades, and occasionally visit regional sites to train distributors.

Qualifications

• Experience in service management or warranty coordination.
• Full Australian driver’s licence and willing to travel regionally.
• Strong diagnostic and customer communication skills.

Responsibilities

• Troubleshoot pump issues by phone, email, and messaging.
• Manage warranty claims and service jobs end-to-end.
• Advise on pump sizing, system upgrades, and installation setups.
• Occasional regional training visits.
• Maintain CRM and parts records.

Skills

Warranty coordination

Service management

Customer support

Job description

Your New Company

For over 15 years, this Australian-owned business has been a trusted supplier of pumps and water equipment to farmers and regional communities nationwide. Known for practical, dependable products backed by genuine technical know-how, they pride themselves on solving real problems for their customers. Based out of their Marrickville office, they offer a welcoming, supportive workplace where your technical background and ideas are truly valued.

Your New Role

This is a great opportunity to take the reins of the technical support and service function. As the Warranty Coordinator / Service Coordinator, you’ll be the go-to technical lead, diagnosing pump and equipment issues over the phone, and getting hands-on in the workshop with testing and repairs. Dealing mainly with Australian farmers and rural dealers, you’ll deliver clear, practical solutions that keep operations moving.

Key Responsibilities

• Troubleshoot and diagnose pump and technical faults via phone, email, and messaging
• Manage warranty claims and service jobs from end to end
• Advise customers on suitable pump sizing, system upgrades, and installation setups
• Head out on occasional regional visits to run training sessions for distributors
• Keep job tracking, parts, and CRM records up to date

Why You’ll Love It

• Attractive salary of $80k - $85k + super
• Work in a close, stable and supportive team
• Great stability within a long-standing business
• Comprehensive product training across the entire range
• Convenient Marrickville location with free onsite parking

About You

• Experience as a Service Manager, Service Coordinator, Warranty Coordinator, Warranty Manager
• Full Australian driver’s licence and happy to do occasional regional travel

Sound Like You?

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

experience2 years

qualification

• NA

working at

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