Technical Warranty & Field Support Lead

HR Partners; Sydney; Vor Ort; AUD 80.000 - 85.000; Vollzeit

Zusammenfassung

Randstad is seeking a Warranty Coordinator / Service Coordinator in Sydney, Australia, to take the lead on warranty claims and on‑site testing. You will diagnose pump and equipment issues, provide practical solutions, and work with farmers and rural dealers to keep operations moving.

You will manage service jobs end‑to‑end, advise on equipment sizing and upgrades, and occasionally visit regional sites for training.

Qualifikationen

• Experience in service/warranty coordination or management.
• Full Australian driver’s license and willingness to travel regionally.
• Strong diagnostic and problem‑solving skills.
• Excellent communication with customers in farming/agriculture sectors.

Aufgaben

• Troubleshoot pump and equipment faults by phone, email, and messaging.
• Manage warranty claims and service jobs end-to-end.
• Advise on pump sizing, system upgrades, and installation setups.
• Travel regionally to train distributors or customers.
• Maintain accurate job tracking, parts, and CRM records.

Kenntnisse

Warranty coordination

Technical troubleshooting

Customer communication

CRM management

Tools

CRM software

Testing equipment

Jobbeschreibung

Randstad is seeking a Warranty Coordinator / Service Coordinator in Sydney, Australia, to take the lead on warranty claims and on‑site testing. You will diagnose pump and equipment issues, provide practical solutions, and work with farmers and rural dealers to keep operations moving.

You will manage service jobs end‑to‑end, advise on equipment sizing and upgrades, and occasionally visit regional sites for training.