Warranty Coordinator

Select Aust Sydney; Sydney; On-site; AUD 80,000 - 85,000; Full time

Benefits offered by this job

Salary 80k–85k

Onsite parking

Product training

Stable team

Marrickville location

Job summary

Randstad is seeking a Warranty Coordinator / Service Coordinator for an Australian-owned pumps and water equipment supplier based in Marrickville. You will diagnose pump issues over the phone and provide hands-on testing and repairs in the workshop, supporting farmers and rural dealers.

The role focuses on warranty claims and service jobs end-to-end, with regional travel to train distributors. This is a permanent, full-time position offering a competitive salary and stability, with a

Responsibilities

• Troubleshoot and diagnose pump and technical faults via phone, email, and messaging
• Manage warranty claims and service jobs from end to end
• Advise customers on suitable pump sizing, system upgrades, and installation setups
• Head out on occasional regional visits to run training sessions for distributors
• Keep job tracking, parts, and CRM records up to date

Job description

Job Type: Permanent position | Full time position

Job Description

Your New Company For over 15 years, this Australian-owned business has been a trusted supplier of pumps and water equipment to farmers and regional communities nationwide.

Known for practical, dependable products backed by genuine technical know-how, they pride themselves on solving real problems for their customers. Based out of their Marrickville office, they offer a welcoming, supportive workplace where your technical background and ideas are truly valued. Your

New Role

This is a great opportunity to take the reins of the technical support and service function. As the Warranty Coordinator / Service Coordinator, you'll be the go-to technical lead, diagnosing pump and equipment issues over the phone, and getting hands‑on in the workshop with testing and repairs.

Dealing mainly with Australian farmers and rural dealers, you'll deliver clear, practical solutions that keep operations moving.

Key Responsibilities

• Troubleshoot and diagnose pump and technical faults via phone, email, and messaging
• Manage warranty claims and service jobs from end to end
• Advise customers on suitable pump sizing, system upgrades, and installation setups
• Head out on occasional regional visits to run training sessions for distributors
• Keep job tracking, parts, and CRM records up to date

Why You'll Love

• It Attractive salary of $80k - $85k + super
• Work in a close, stable and supportive team
• Great stability within a long-standing business
• Comprehensive product training across the entire range
• Convenient Marrickville location with free onsite parking

About You

Experience as a Service Manager, Service Coordinator, Warranty Coordinator, Warranty Manager

Full Australian driver's licence and happy to do occasional regional travel

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all.

We actively encourage applications from any background.