Warranty Claims Specialist – Fast-Paced, Customer-Focused

Melbourne Tractors Pty Ltd.; Ballarat; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Monthly bonus system

State-of-the-art Ballarat premises

Supportive team environment

Job summary

Ballarat Tractors is seeking a Warranty Administrator to join our busy network of construction and agricultural machinery dealerships across Ballarat and Melbourne Tractors. You will work closely with Service Managers and Advisors to ensure swift, accurate warranty processing and customer satisfaction.

In this role you will review claims, coordinate related activities, generate invoices, and maintain comprehensive warranty documentation with a focus on quality service delivery.

Qualifications

• Detail-oriented and highly organised; able to multitask in a fast-paced environment.
• Experience in busy dealership or workshop operations is preferred.
• Strong computer literacy and ability to learn new systems quickly.
• Excellent attention to detail and accuracy in processing warranty claims.

Responsibilities

• Reviewing and processing warranty claims in accordance with policies and manufacturer guidelines.
• Collaborating with Service Managers and Service Advisors to validate claims and coordinate warranty activities.
• Monitoring claim progress and communicating updates to customers and stakeholders.
• Preparing and processing invoices for completed work orders.
• Maintaining accurate records and ensuring warranty documentation is properly registered.

Skills

Detail-oriented

Organised

Problem solving

Team player

Dealership ops

DMS experience

Tools

DMS

Job description

Ballarat Tractors is seeking a Warranty Administrator to join our busy network of construction and agricultural machinery dealerships across Ballarat and Melbourne Tractors. You will work closely with Service Managers and Advisors to ensure swift, accurate warranty processing and customer satisfaction.

In this role you will review claims, coordinate related activities, generate invoices, and maintain comprehensive warranty documentation with a focus on quality service delivery.