Warranty Administrator

Melbourne Tractors; Ballarat; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Monthly bonus system

State-of-the-art Ballarat premises

Supportive team environment

Job summary

Ballarat Tractors is seeking a Warranty Administrator to join our busy network of construction and agricultural machinery dealerships across Ballarat and Melbourne Tractors. You will work closely with Service Managers and Advisors to ensure swift, accurate warranty processing and customer satisfaction.

In this role you will review claims, coordinate related activities, generate invoices, and maintain comprehensive warranty documentation with a focus on quality service delivery.

Qualifications

• Detail-oriented and highly organised; able to multitask in a fast-paced environment.
• Experience in busy dealership or workshop operations is preferred.
• Strong computer literacy and ability to learn new systems quickly.
• Excellent attention to detail and accuracy in processing warranty claims.

Responsibilities

• Reviewing and processing warranty claims in accordance with policies and manufacturer guidelines.
• Collaborating with Service Managers and Service Advisors to validate claims and coordinate warranty activities.
• Monitoring claim progress and communicating updates to customers and stakeholders.
• Preparing and processing invoices for completed work orders.
• Maintaining accurate records and ensuring warranty documentation is properly registered.

Skills

Detail-oriented

Organised

Problem solving

Team player

Dealership ops

DMS experience

Tools

DMS

Job description

Join our Dynamic Team as a Warranty Administrator

Are you passionate about delivering exceptional customer service? Do you love a fast-paced environment where each day brings new customer challenges? If so, we want to talk to you!

About the company:

Ballarat Tractors is a family owned dealership with over 40 years of partnering with our customers and delivering, repairing and servicing well respected construction and agricultural brands including Kobelco, New Holland, Merlo, ASVs and more!

About the role:

As the Warranty Administrator, you will be responsible for the timely and accurate submission for all Warranty Claims across the five branches that make up the greater Ballarat / Melbourne Tractors group of Construction and Agricultural machinery dealerships. You will be working closely with our Service Managers and Service Advisors on a daily basis to ensure this important role delivers on the customer satisfaction levels that the group seeks to provide to all of its customers. Reporting to the General Service Manager, your key responsibilities will include:

• Reviewing and processing warranty claims in accordance with established policies, procedures, and manufacturer guidelines
• Working closely with the Service team to validate claims and coordinate warranty-related activities
• Monitoring claim progress and proactively communicating updates to customers and stakeholders
• Preparing and processing invoices for completed work orders
• Maintaining accurate records and ensuring warranty claims, documentation, and contracts are correctly registered within company systems

Our customers are our top priority, and you will be instrumental in delivering the quality service and support they deserve.

Preferred skills and experience:

• Detail-oriented and highly organised with a talent for multi-tasking
• A great problem solver, thriving under pressure
• A team player who values collaboration and positivity
• Experienced in the operations of a busy dealership and workshop
• Highly computer literate and a quick learner - DMS experience preferred

On offer:

• Full time, permanent role
• Competitive salary with monthly bonus system
• Work from our brand new state of the art Ballarat premises
• Supportive, friendly team and work environment

Ballarat Tractors believes that our employees are our greatest asset! We are dedicated to fostering a culture of excellence, teamwork and growth. If you are ready to take your career to the next level and make a difference to our customers' lives, we want to hear from you!

We are an equal opportunity employer, celebrate diversity and are committed to creating a safe and inclusive environment.