Warranty Administrator - Growth & Overtime Opportunities

Westar Trucks; Melbourne; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Overtime opportunities

Professional development

Employee discounts

EAP

Job security

Close to home

Job summary

Westar Trucks Derrimut is seeking an experienced and organised Warranty Administrator to join our Service Department. You will process warranty claims accurately, efficiently, and in line with manufacturer requirements, working closely with our service team to maximise recoveries.

The ideal candidate will have dealership administration experience, experience with Pentana, DMS or SAP, and strong attention to detail, time management, and communication skills.

Qualifications

• Dealership administration experience
• Experience in light, medium or heavy vehicle environments
• Exceptional attention to detail and accuracy
• Strong organisational and time management skills
• Excellent written and verbal communication skills
• Ability to work both independently and collaboratively
• Experience with Pentana, DMS and/or SAP (highly regarded)

Responsibilities

• Process and manage warranty claims accurately and within required timeframes
• Review warranty submissions to ensure compliance with manufacturer guidelines
• Liaise with manufacturers and suppliers regarding claim approvals and reimbursements
• Maintain accurate warranty records and supporting documentation
• Monitor claim status and follow up on outstanding submissions
• Work closely with Service Advisors and Technicians to ensure warranty repairs are documented
• Keep up to date with changing warranty procedures and manufacturer requirements

Skills

Attention to detail

Organisational skills

Time management

Written/verbal communication

Independent & collaborative work

Tools

Pentana

DMS

SAP

Job description

Westar Trucks Derrimut is seeking an experienced and organised Warranty Administrator to join our Service Department. You will process warranty claims accurately, efficiently, and in line with manufacturer requirements, working closely with our service team to maximise recoveries.

The ideal candidate will have dealership administration experience, experience with Pentana, DMS or SAP, and strong attention to detail, time management, and communication skills.