Warehouse 2IC

PageUp People Limited; Western Australia; Remote; AUD 65,000 - 82,000; Full time

Benefits offered by this job

Generous staff discounts

Commission-based structures

Incentive-based promotions

Career progression support

Performance recognition

Flexible work environment

Job summary

Harvey Norman O'Connor Warehouse is seeking a passionate, customer service focused 2IC to join our team and deliver Great Service, Always! to customers. You will bring retail management experience and a drive to maximise sales while coaching a motivated team.

Flexibility across retail trading hours, including weekends and late nights, and a commitment to customer satisfaction are essential for success in this role.

Qualifications

• Experience in customer-focused, successful retail business.
• High level of White Goods product knowledge to answer queries.
• Experience in retail management with a proven sales track record.
• Ability to coach and motivate an enthusiastic team.

Responsibilities

• Lead and coach store team to deliver outstanding customer service.
• Maximise sales and achieve store targets.

Skills

Customer service

Retail management

Team leadership

Sales skills

Communication skills

Problem solving

Education

Retail management experience

Job description

Job no: 577050
Work type: Full Time
Location: O'Connor
Categories: Warehouse

• Full-Time Position
• Guaranteed base earnings
• Paths for career progression with a trusted national brand

Discover a great place to work at Harvey Norman - an Australian Retail icon in the home and lifestyle space.

The Harvey Norman O'Connor Warehouse Team is seeking a passionate, customer service focused 2IC to join them in delivering Great Service, Always! to their customers.

As a 2IC, you have an understanding of retail management, life at home solutions and a desire to find the best outcome for our customers.

To be successful you must:

• Have a passion for retail
• Be highly motivated and results driven person with outstanding customer service and communication skills
• Enjoy working in a team environment

What we require:

• Experience in (or ability to work in) a customer focused, successful retail business
• A high level of White Goods product knowledge to support customer queries
• Experience in retail management with an excellent sales track record
• Have the ability to maximise sales, assist with coaching, leading and motivating an enthusiastic team
• Ability to service your customers while managing work tasks around their needs
• Going above and beyond to provide exceptional customer focused problem solving
• Experience of resolving customer complaints and making quick decisions to ensure happy customers and timely accurate services
• Passion to exceed individual and store sales targets
• Flexibility across retail trading hours including weekends, public holidays and late night trades

What we offer:

• Generous staff discounts
• Attractive commission based structures
• Fantastic incentive based promotions
• Harvey Norman is a strong advocate of career progression with a wide support network for professional development
• An environment where good performance is recognised and rewarded
• A flexible and positive work environment

Advertised: 30 Sep 2026 W. Australia Standard Time