Administration 2IC

Harvey Norman Global Pty Limited; Northern Beaches Council; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Guaranteed base earnings

Paths for career progression with a…

Job summary

Harvey Norman in Balgowlah seeks a passionate Administration 2IC with a strong customer service focus to support the team in delivering Great Service, Always! to customers. You will understand purchasing processes, retail operations and liaise with customers to ensure timely, accurate service.

The role requires excellent communication, high organisation, and the ability to lead and coach a team. Proficiency in Excel and Word is essential, with staff discounts and clear career progression within

Qualifications

• Proven customer service experience in retail.
• Strong written and verbal communication skills.
• Excellent time management and organisation.
• Ability to lead and motivate a small team.

Responsibilities

• Support the administration manager with creditors, debtors, banking reconciliations and monthly reporting.
• Assist with accounts payable/receivable and payroll processing.
• Maintain accurate cash books and reporting and liaise with customers.
• Assist coaching and lead an enthusiastic team during shifts.

Skills

Customer service

Communication skills

Time management

Team leadership

Excel

Word

Tools

Excel

Word

Job description

Job no: 577000
Work type: Full Time
Location: Balgowlah
Categories: Retail Administration

• Full TimePosition
• Guaranteed base earnings
• Paths for career progression with a trusted national brand

Discover a great place to work at Harvey Norman - an Australian Retail icon in the home and lifestyle space.

The Harvey Norman Balgowlah Administration Team is seeking a passionate, customer service focused Administration 2IC to join them in delivering Great Service, Always! to their customers.

As a 2IC, you will have a good understanding of purchasing processes, general retail operations and liaising with customers providing exceptional customer service.

To be successful you must

• Have a passion for retail
• Be highly motivated and results driven person with outstanding customer service and communication skills
• Enjoy working in a team environment

What we require

• Excellent communication skills in both verbal and written English
• To be highly organised and possess great time management skills
• Have the ability to work under pressure, assist coaching, lead and motivated an enthusiastic team
• Assist administration manager in tasks including: Creditors, debtors, banking reconciliation, accounts payable and receivable, payroll, cash books and monthly reporting.
• Must be motivated and have a great eye for detail
• Able to work with minimal supervision
• Competent computer skills with advanced knowledge in Excel and Word
• Experience of resolving customer complaint and making quick decisions to ensure happy customers and timely accurate services
• Enthusiasm and willingness to learn with a “can do” attitude
• Have the ability to prioritise workload and meet deadlines
• Flexibility across retail trading hours including weekends, public holidays and late night trades

What we offer

• Generous staff discounts
• Harvey Norman is a strong advocate of career progression with a wide support network for professional development
• An environment where good performance is recognised and rewarded
• A flexible and positive work environment

Advertised: 25 Sep 2026 AUS Eastern Standard Time