Sales Manager

Harvey Norman; City of Melbourne; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Staff discounts

Commission

Promotions

Career progression

Positive work environment

Job summary

Harvey Norman Melton Technology & Entertainment Team is seeking a passionate, customer service focused 2IC to join them in delivering Great Service, Always! to their customers.

As a 2IC, you have an understanding of retail management, life at home solutions and a desire to find the best outcome for our customers. You will work as part of a team across retail trading hours, with opportunities for coaching, career progression and strong incentive-based rewards.

Qualifications

• Experience in a customer focused, successful retail business.
• High level of product knowledge to support customer queries.
• Experience in retail management with a proven sales track record.

Responsibilities

• Support the team in delivering Great Service, Always! to customers.
• Coach and motivate a small team to achieve sales targets.
• Balance customer service with work tasks across store operations.

Skills

Retail management

Customer service

Team leadership

Sales targets

Job description

• Full Time Position
• Guaranteed base earnings + attractive commission
• Paths for career progression with a trusted national brand

Discover a great place to work at Harvey Norman - an Australian Retail icon in the home and lifestyle space.

The Harvey Norman Melton Technology & Entertainment Team is seeking a passionate, customer service focused 2IC to join them in delivering Great Service, Always! to their customers.

As a 2IC, you have an understanding of retail management, life at home solutions and a desire to find the best outcome for our customers.

To be successful you must:

• Have a passion for retail
• Be highly motivated and results driven person with outstanding customer service and communication skills
• Enjoy working in a team environment

What we require:

• Experience in (or ability to work in) a customer focused, successful retail business
• A high level of Technology and Entertainment product knowledge to support customer queries
• Experience in retail management with an excellent sales track record
• Have the ability to maximise sales, assist with coaching, leading and motivating an enthusiastic team
• Ability to service your customers while managing work tasks around their needs
• Going above and beyond to provide exceptional customer focused problem solving
• Experience of resolving customer complaints and making quick decisions to ensure happy customers and timely accurate services
• Passion to exceed individual and store sales targets
• Flexibility across retail trading hours including weekends, public holidays and late night trades

What we offer:

• Generous staff discounts
• Attractive commission based structures
• Fantastic incentive based promotions
• Harvey Norman is a strong advocate of career progression with a wide support network for professional development
• An environment where good performance is recognised and rewarded
• A flexible and positive work environment