Sales Manager / 2IC

Harvey Norman; City of Melbourne; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Generous staff discounts

Attractive commission based structures

Career progression support

Job summary

Harvey Norman is seeking a passionate 2IC for the Melbourne QV Electrical Team to deliver Great Service, Always! to customers. You will help manage daily operations, support the store team, and maximize sales while ensuring outstanding customer experiences.

The ideal candidate is customer-focused, highly motivated, and enjoys working in a team. Flexibility across retail hours including weekends is required, with strong product knowledge in electrical goods and a track record of sales success.

Qualifications

• Passion for retail and customer service excellence.
• Experience in or willingness to work in a customer-focused retail business.
• Ability to coach, lead and motivate a team to achieve sales targets.

Skills

Retail passion

Customer service

Team player

Communication skills

Sales driven

Job description

Job no: 576698
Work type: Full Time
Location: Melbourne
Categories: Sales

Full Time Position
Guaranteed base earnings + attractive commission
Paths for career progression with a trusted national brand

Discover a great place to work at Harvey Norman - an Australian Retail icon in the home and lifestyle space.

The Harvey Norman Melbourne QV Electrical Team is seeking a passionate, customer service focused 2IC to join them in delivering Great Service, Always! to their customers.

As a 2IC, you have an understanding of retail management, life at home solutions and a desire to find the best outcome for our customers.

To be successful you must:

• Have a passion for retail
• Be highly motivated and results driven person with outstanding customer service and communication skills
• Enjoy working in a team environment

What we require:

• Experience in (or ability to work in) a customer focused, successful retail business
• A high level of Electrical product knowledge to support customer queries
• Experience in retail management with an excellent sales track record
• Have the ability to maximize sales, assist with coaching, leading and motivating an enthusiastic team
• Ability to service your customers while managing work tasks around their needs
• Going above and beyond to provide exceptional customer focused problem solving
• Experience of resolving customer complaints and making quick decisions to ensure happy customers and timely accurate services
• Passion to exceed individual and store sales targets
• Flexibility across retail trading hours including weekends, public holidays and late-night trades

What we offer:

• Generous staff discounts
• Attractive commission based structures
• Fantastic incentive based promotions
• Harvey Norman is a strong advocate of career progression with a wide support network for professional development
• An environment where good performance is recognised and rewarded
• A flexible and positive work environment