Tourism Assistant

Colac Otway Shire; Apollo Bay; On-site; AUD 72,000 - 76,000; Full time

Job summary

Colac Otway Shire Council seeks a friendly Tourism Assistant for the Great Ocean Road Visitor Information Centre in Apollo Bay. You will welcome visitors, share local information, process sales, and support centre operations to promote our region.

The role focuses on excellent customer service, tourism promotion, and teamwork in a fast-paced environment, with responsibilities across information provision and community engagement.

Qualifications

• Experience in tourism, hospitality, events or a similar customer-focused industry.
• Outstanding customer service and communication skills.
• Experience working in a fast-paced, high-volume environment.
• Strong administration and computer skills, including Microsoft Office applications.
• An interest in promoting the local region and tourism experiences.
• The ability to multitask, use initiative and work effectively within a team.
• A current driver's licence.

Responsibilities

• Welcome and assist visitors with accommodation, attractions, tours and local information.
• Provide exceptional customer service via face-to-face, telephone and electronic enquiries.
• Support the day-to-day operations of the Visitor Information Centre.
• Maintain tourism and business information databases.
• Process retail sales, cashiering and administrative tasks.
• Promote online services and visitor resources.
• Assist local tourism operators with business listings and marketing opportunities.
• Contribute to a positive, collaborative and customer-focused team environment.

Skills

Tourism

Hospitality

Customer service

Events

Administration

Microsoft Office

Driver's license

Tools

Microsoft Office

Job description

Band 4 | Colac Otway Shire Council

Help showcase one of Australia's most iconic destinations

Colac Otway Shire Council is seeking a friendly, customer-focused Tourism Assistant to join the team at the Great Ocean Road Visitor Information Centre in Apollo Bay. This is an exciting opportunity for someone passionate about tourism, hospitality, customer service, and promoting the incredible experiences our region has to offer.

As a key point of contact for visitors and residents, you'll provide exceptional customer service, deliver local tourism information, support local businesses, and help create memorable experiences that encourage visitors to stay longer and explore more of our region.

About the Role

• Welcome and assist visitors with accommodation, attractions, tours, events and local information.
• Provide exceptional customer service via face-to-face, telephone and electronic enquiries.
• Support the day-to-day operations of the Visitor Information Centre.
• Maintain tourism and business information databases.
• Process retail sales, cashiering and administrative tasks.
• Promote online services and visitor resources.
• Assist local tourism operators with business listings and marketing opportunities.
• Contribute to a positive, collaborative and customer-focused team environment.

About You

To be successful in this role, you will have:

• Experience in tourism, hospitality, events or a similar customer-focused industry.
• Outstanding customer service and communication skills.
• Experience working in a fast-paced, high-volume environment.
• Strong administration and computer skills, including Microsoft Office applications.
• An interest in promoting the local region and tourism experiences.
• The ability to multitask, use initiative and work effectively within a team.
• A current driver's licence.

Why Join Us?

At Colac Otway Shire Council, our values guide everything we do. We are supportive, inclusive, respectful, accountable and committed to delivering excellent service for our community and visitors. You'll have the opportunity to work in a dynamic tourism environment while promoting one of Victoria's most visited destinations.

Salary information: $71,667.44 to $75,515.44 per annum pro rata plus superannuation

Colac Otway Shire Council is a child safe organisation and is committed to creating a diverse environment and is proud to be an equal opportunity employer.