Victim Engagement & Support Specialist (Fixed-Term)

Victims of Crime Commissioner; Melbourne; On-site; AUD 101,000 - 114,000; Full time

Job summary

Victims of Crime Commissioner in Melbourne seeks a Victim Engagement Support Officer to help teams support victims and ensure agencies uphold rights. You will assist with complaints, investigations and consultation, building capacity across teams.

Ideally you hold a relevant tertiary qualification and have experience in administration, operations or client support. The role demands clear communication, case management skills and the ability to work independently as well as part of a

Qualifications

• Experience in administration, operations or client support within a service setting.
• Skills in case management and electronic document systems.
• Ability to work independently and with others, adapt to changing needs and solve problems.
• Clear communication and listening skills to handle difficult conversations with respect for diverse backgrounds.

Responsibilities

• Prepare clear letters, reports, briefings and records for complaints, investigations and consultation.
• Organise meetings, prepare materials and follow up actions across teams.
• Research issues and gather relevant information to progress work.
• Provide respectful support that recognises victims' needs and trauma experiences.
• Improve tools, records and processes to deliver timely services.

Skills

Administration

Operations

Client support

Case management

Electronic document systems

Communication

Listening skills

Education

Relevant tertiary qualification

Tools

Electronic document systems

Job description

Victims of Crime Commissioner in Melbourne seeks a Victim Engagement Support Officer to help teams support victims and ensure agencies uphold rights. You will assist with complaints, investigations and consultation, building capacity across teams.

Ideally you hold a relevant tertiary qualification and have experience in administration, operations or client support. The role demands clear communication, case management skills and the ability to work independently as well as part of a