Victim Rights Engagement Coordinator

Department Of Justice And Community Safety; Melbourne; On-site; AUD 101,000 - 114,000; Full time

Job summary

Department of Justice and Community Safety in Melbourne seeks a Victim Engagement Support Officer to help teams support victims and uphold rights within Victoria's justice system. You will prepare letters, reports and records for complaints, investigations and consultations while coordinating across teams.

You will also organise meetings, gather information, research issues and provide respectful support that recognises trauma and diverse backgrounds.

Qualifications

• You do not need a mandatory qualification.
• Ideally hold a relevant tertiary qualification.
• Experience in administration, operations or client support within a service setting.
• Skills in case management and electronic document systems.
• Ability to work independently and with others, adapt to changing needs and solve problems.
• Clear communication and listening skills to handle difficult conversations and respect people from diverse backgrounds.

Responsibilities

• Prepare clear letters, reports, briefings and records for complaints, investigations and consultation.
• Organise meetings, prepare materials and follow up actions across teams.
• Research issues and gather relevant information to help progress work.
• Provide respectful support that recognises victims' needs, experiences and the effects of trauma.
• Improve tools, records and work processes to help teams provide timely services.

Skills

Administration

Operations

Client support

Case management

Electronic documents

Independent work

Team collaboration

Problem solving

Communication

Active listening

Education

Relevant tertiary qualification

Job description

Department of Justice and Community Safety in Melbourne seeks a Victim Engagement Support Officer to help teams support victims and uphold rights within Victoria's justice system. You will prepare letters, reports and records for complaints, investigations and consultations while coordinating across teams.

You will also organise meetings, gather information, research issues and provide respectful support that recognises trauma and diverse backgrounds.