Victim Engagement Support Officer

Department Of Justice And Community Safety; Melbourne; On-site; AUD 101,000 - 114,000; Full time

Job summary

Department of Justice and Community Safety in Melbourne seeks a Victim Engagement Support Officer to help teams support victims and uphold rights within Victoria's justice system. You will prepare letters, reports and records for complaints, investigations and consultations while coordinating across teams.

You will also organise meetings, gather information, research issues and provide respectful support that recognises trauma and diverse backgrounds.

Qualifications

• You do not need a mandatory qualification.
• Ideally hold a relevant tertiary qualification.
• Experience in administration, operations or client support within a service setting.
• Skills in case management and electronic document systems.
• Ability to work independently and with others, adapt to changing needs and solve problems.
• Clear communication and listening skills to handle difficult conversations and respect people from diverse backgrounds.

Responsibilities

• Prepare clear letters, reports, briefings and records for complaints, investigations and consultation.
• Organise meetings, prepare materials and follow up actions across teams.
• Research issues and gather relevant information to help progress work.
• Provide respectful support that recognises victims' needs, experiences and the effects of trauma.
• Improve tools, records and work processes to help teams provide timely services.

Skills

Administration

Operations

Client support

Case management

Electronic documents

Independent work

Team collaboration

Problem solving

Communication

Active listening

Education

Relevant tertiary qualification

Job description

Help protect victims' rights through practical administration and project support.

• Support work that gives victims a voice in Victoria's justice system.
• Build your skills across complaints, investigations and victim consultation.
• Bring your strengths to varied, meaningful work that supports fair treatment.
• Fixed-term, full-time role until 30th June 2028, earning $100,894 - $114,476 per year, plus super.

What you will do

As victim engagement support officer, you will help teams support victims and check how agencies uphold their rights. You will help the Victims of Crime Commissioner's office keep work on track.

You will:

• prepare clear letters, reports, briefings and records for complaints, investigations and consultation
• organise meetings, prepare materials and follow up actions across teams
• research issues and gather relevant information to help progress work
• provide respectful support that recognises victims' needs, experiences and the effects of trauma
• improve tools, records and work processes to help teams provide timely services

About you

You do not need a mandatory qualification. You will ideally hold a relevant tertiary qualification.

You should also have:

• experience in administration, operations or client support within a service setting
• skills in case management and electronic document systems
• the ability to work independently and with others, adapt to changing needs and solve problems
• clear communication and listening skills to handle difficult conversations and respect people from diverse backgrounds

To learn even more about this role, please read the position description.

If you have any further questions, feel free to email Bridget Dixon at [e-mail].

Aboriginal and / or Torres Strait Islander (Aboriginal) people are strongly encouraged to apply. Learn more about our Aboriginal workforce strategy.

The successful candidate will be required to undergo pre-employment checks which may include national police checks and misconduct screening.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.

IMPORTANT INFORMATION : Child safe statement of commitment

The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.