Victim Engagement & Support Specialist

Victorian Government

Melbourne

Presencial

AUD 101.000 - 114.000

Jornada completa

hace 5 horas

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Descripción de la vacante

The Victorian Government's Department of Justice and Community Safety is seeking a Victim Engagement Support Officer in Melbourne. You will help teams support victims and ensure agencies uphold rights, while focusing on respectful, trauma-informed service delivery.

You'll prepare letters, reports and records; organise meetings; research issues; and contribute to timely services. A relevant tertiary qualification is preferred, with fixed-term, full-time employment until 30 June 2028 and salary

Formación

experience in administration, operations or client support within a service setting
skills in case management and electronic document systems
ability to work independently and with others, adapt to changing needs and solve problems
clear communication and listening skills to handle difficult conversations and respect people from diverse backgrounds.

Responsabilidades

prepare clear letters, reports, briefings and records for complaints, investigations and consultation
organise meetings, prepare materials and follow up actions across teams
research issues and gather relevant information to help progress work
provide respectful support that recognises victims' needs, experiences and the effects of trauma
improve tools, records and work processes to help teams provide timely services.