Victim Engagement & Support Coordinator

Victims of Crime Commission; Melbourne; On-site; AUD 101,000 - 114,000; Full time

Benefits offered by this job

Superannuation

Fixed-term contract until 30 Jun 2028

Job summary

Victims of Crime Commission in Melbourne is seeking a Victims Engagement Support Officer to help teams assist victims and ensure agencies uphold their rights. The role focuses on administrative tasks, documentation and coordinated support within Victoria's justice system.

You will prepare letters, reports and records; organise meetings; gather information; provide respectful, trauma-informed assistance; and help improve tools and processes to deliver timely services.

Qualifications

• Experience in administration, operations or client support within a service setting.
• Skills in case management and electronic document systems.
• Ability to work independently and with others, adapt to changing needs and solve problems.
• Clear communication and listening skills to handle difficult conversations and respect people from diverse backgrounds.

Responsibilities

• Prepare clear letters, reports, briefings and records for complaints, investigations and consultation.
• Organise meetings, prepare materials and follow up actions across teams.
• Research issues and gather relevant information to help progress work.
• Provide respectful support that recognises victims' needs, experiences and the effects of trauma.
• Improve tools, records and work processes to help teams provide timely services.

Skills

Administration

Client support

Case management

Tools

Electronic document systems

Job description

Victims of Crime Commission in Melbourne is seeking a Victims Engagement Support Officer to help teams assist victims and ensure agencies uphold their rights. The role focuses on administrative tasks, documentation and coordinated support within Victoria's justice system.

You will prepare letters, reports and records; organise meetings; gather information; provide respectful, trauma-informed assistance; and help improve tools and processes to deliver timely services.