Victims' Rights Enquiries & Complaints Officer

Victims of Crime Commissioner; Melbourne; Vor Ort; AUD 101.000 - 114.000; Vollzeit

Zusammenfassung

Victims of Crime Commissioner in Melbourne VIC seeks an enquiries and complaints officer to help victims raise concerns and find support. You will deliver fair complaint reviews and clear advice to foster trust and accountability.

The role emphasizes listening with respect, explaining rights in plain language, researching concerns, and preparing accurate investigation plans and letters. A relevant tertiary qualification is helpful, and experience with case management systems is preferred.

Qualifikationen

• Experience providing helpful service and handling complaints.
• Skills with case management systems and electronic document systems.
• Ability to work independently and as part of a team.
• Sound judgement and careful listening to handle conversations.
• A relevant tertiary qualification will strengthen your application.

Aufgaben

• Listen to victims of crime and respond with respectful advice that recognises how trauma can affect people.
• Assess complaints and explain rights, support options and next steps in plain language.
• Research concerns and support investigations into possible breaches of the Victims' Charter.
• Prepare accurate investigation plans, reports and letters, and keep case records up to date.
• Work with colleagues and public sector agencies to resolve concerns and improve services.

Kenntnisse

Helpful service

Complaint handling

Investigations

Case management systems

Independent work

Active listening

Ausbildung

Relevant tertiary qualification

Tools

Electronic document systems

Case management software

Jobbeschreibung

Victims of Crime Commissioner in Melbourne VIC seeks an enquiries and complaints officer to help victims raise concerns and find support. You will deliver fair complaint reviews and clear advice to foster trust and accountability.

The role emphasizes listening with respect, explaining rights in plain language, researching concerns, and preparing accurate investigation plans and letters. A relevant tertiary qualification is helpful, and experience with case management systems is preferred.