Victim Rights Engagement Specialist

Department of Justice and Community Safety, Victoria; Melbourne; On-site; AUD 101,000 - 114,000; Full time

Benefits offered by this job

Superannuation

Job summary

Department of Justice and Community Safety, Victoria is seeking a Victim Engagement Support Officer to assist teams in protecting victims’ rights and delivering project support across complaints, investigations and consultation.

You will help the Victims of Crime Commissioner’s office keep work on track, prepare clear correspondence, organise meetings and gather information to progress cases, while providing trauma-informed, respectful support to diverse communities.

Qualifications

• Experience in administration, operations or client support within a service setting.
• Skills in case management and electronic document systems.
• Ability to work independently and with others, adapt to changing needs and solve problems.
• Clear communication and listening skills to handle difficult conversations and respect people from diverse backgrounds.

Responsibilities

• Prepare clear letters, reports, briefs and records for complaints, investigations and consultation.
• Organise meetings, prepare materials and follow up actions across teams.
• Research issues and gather relevant information to help progress work.
• Provide respectful support that recognises victims' needs, experiences and the effects of trauma.
• Improve tools, records and work processes to help teams provide timely services.

Skills

Administration experience

Operations experience

Client support

Case management

Electronic document systems

Independent and team work

Problem solving

Clear communication

Active listening

Diversity awareness

Education

Relevant tertiary qualification (preferred)

Job description

Department of Justice and Community Safety, Victoria is seeking a Victim Engagement Support Officer to assist teams in protecting victims’ rights and delivering project support across complaints, investigations and consultation.

You will help the Victims of Crime Commissioner’s office keep work on track, prepare clear correspondence, organise meetings and gather information to progress cases, while providing trauma-informed, respectful support to diverse communities.