Victim Engagement Support Officer

Victims of Crime Commissioner; Melbourne; On-site; AUD 101,000 - 114,000; Full time

Job summary

Victims of Crime Commissioner in Melbourne seeks a Victim Engagement Support Officer to help teams support victims and ensure agencies uphold rights. You will assist with complaints, investigations and consultation, building capacity across teams.

Ideally you hold a relevant tertiary qualification and have experience in administration, operations or client support. The role demands clear communication, case management skills and the ability to work independently as well as part of a

Qualifications

• Experience in administration, operations or client support within a service setting.
• Skills in case management and electronic document systems.
• Ability to work independently and with others, adapt to changing needs and solve problems.
• Clear communication and listening skills to handle difficult conversations with respect for diverse backgrounds.

Responsibilities

• Prepare clear letters, reports, briefings and records for complaints, investigations and consultation.
• Organise meetings, prepare materials and follow up actions across teams.
• Research issues and gather relevant information to progress work.
• Provide respectful support that recognises victims' needs and trauma experiences.
• Improve tools, records and processes to deliver timely services.

Skills

Administration

Operations

Client support

Case management

Electronic document systems

Communication

Listening skills

Education

Relevant tertiary qualification

Tools

Electronic document systems

Job description

Victims of Crime Commissioner – Melbourne VIC

• Help protect victims' rights through practical administration and project support.


• Support work that gives victims a voice in Victoria's justice system.


• Build your skills across complaints, investigations and victim consultation.


• Bring your strengths to varied, meaningful work that supports fair treatment.


• Fixed-term, full-time role until 30th June 2028, earning $100,894 - $114,476 per year, plus super.

What you will do

As victim engagement support officer, you will help teams support victims and check how agencies uphold their rights. You will help the Victims of Crime Commissioner's office keep work on track.

You will:

• prepare clear letters, reports, briefings and records for complaints, investigations and consultation


• organise meetings, prepare materials and follow up actions across teams


• research issues and gather relevant information to help progress work


• provide respectful support that recognises victims' needs, experiences and the effects of trauma


• improve tools, records and work processes to help teams provide timely services.

About you

You do not need a mandatory qualification. You will ideally hold a relevant tertiary qualification.

You should also have:

• experience in administration, operations or client support within a service setting


• skills in case management and electronic document systems


• the ability to work independently and with others, adapt to changing needs and solve problems


• clear communication and listening skills to handle difficult conversations and respect people from diverse backgrounds.

Aboriginal and/or Torres Strait Islander (Aboriginal) people are strongly encouraged to apply. Learn more about our Aboriginal workforce strategy.

Important information

Child safe statement of commitment

The Department of Justice and Community Security is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.

The successful candidate will be required to undergo pre-employment checks which may include national police checks and misconduct screening.