Veterinary Receptionist

Warners Bay Vet; Newcastle-Maitland; On-site; AUD 45,000 - 52,000; Part time

Job summary

Warners Bay Vet is a friendly, independently owned small animal hospital on the shores of Lake Macquarie in the Newcastle region. We are seeking a friendly, organised receptionist for a permanent part-time role with flexible daytime hours.

You will be the first point of contact for clients, greet pets, answer calls, schedule appointments, process payments and maintain records. Previous clinic experience is welcome but not essential; school-friendly hours may be available.

Qualifications

• Excellent customer service and communication skills.
• Friendly, compassionate and enjoys working with people.
• Organised, reliable and able to multitask in a busy environment.
• Confident using computers and learning new software.
• Works well as part of a team and has a positive, can-do attitude.
• Genuine interest in animals.

Responsibilities

• Welcoming clients and their pets to the clinic.
• Answering telephone calls and responding to client enquiries.
• Scheduling and managing appointments.
• Processing payments and assisting with general accounts.
• Maintaining accurate client and patient records.
• Assisting with general reception and administrative duties.
• Helping maintain a clean, tidy and welcoming reception and front-of-house environment.
• Working closely with our veterinary and nursing team to help the clinic run smoothly.

Skills

Customer service

Communication

Multitask

Computer skills

Job description

Permanent Part-Time | Flexible, Family-Friendly Hours

Location - Warners Bay, Lake Macquarie/Newcastle, NSW

Roster - Permanent part-time, with flexible daytime hours. School-friendly hours may be available

Remuneration - $33-$38 per hour, commensurate with experience

About Us

Warners Bay Vet is a friendly, independently owned small animal hospital located on the beautiful shores of Lake Macquarie, in the Newcastle region.

We pride ourselves on providing high-quality veterinary care in a welcoming and supportive environment, where we build genuine relationships with our clients and their pets.

We are looking for a friendly, organised and enthusiastic receptionist to become an important part of our team!

Why Join Warners Bay Vet?

• A Great Team: Work alongside friendly, experienced veterinarians and veterinary nurses in a supportive and welcoming environment.
• Work-Life Balance: Permanent part-time employment with flexible daytime hours and the possibility of school-friendly working arrangements.
• Competitive Remuneration: $33–$38 per hour, depending on experience.
• A Rewarding Role: Get to know our wonderful clients and their pets while making a genuine difference to their experience at the clinic.
• Variety in Your Day: Enjoy a busy and interesting workplace where no two days are quite the same.
• Independently Owned: Be part of a locally owned veterinary hospital where your contribution is valued.

About the Role

As the first point of contact for many of our clients, you will play an important role in creating a friendly, welcoming and professional experience for everyone who visits or contacts our hospital.

Your responsibilities will include:

• Welcoming clients and their pets to the clinic.
• Answering telephone calls and responding to client enquiries.
• Scheduling and managing appointments.
• Processing payments and assisting with general accounts.
• Maintaining accurate client and patient records.
• Assisting with general reception and administrative duties.
• Helping maintain a clean, tidy and welcoming reception and front-of-house environment.
• Working closely with our veterinary and nursing team to help the clinic run smoothly.

About You

We would love to hear from someone who:

• Has excellent customer service and communication skills.
• Is friendly, compassionate and genuinely enjoys working with people.
• Is organised, reliable and able to multitask in a busy environment.
• Is confident using computers and learning new software.
• Works well as part of a team and has a positive, can-do attitude.
• Has a genuine interest in animals and their wellbeing.

Previous experience in a veterinary clinic would be an advantage, but is not essential.

We would equally welcome applications from experienced receptionists in medical, dental or other customer-focused environments who are interested in bringing their skills to veterinary practice.

Interested in Joining Our Team?

If you're looking for a friendly workplace where you can make a real contribution, enjoy interacting with people and their pets, and be part of a supportive team, we'd love to hear from you!

For more information, call us on 02 4947 1***, visit www.warnersbayvet.com.au, or check out our Facebook page.