Veterinary Receptionist

Vetpartners; Toowoomba Regional; On-site; AUD 34,000 - 48,000; Part time

Benefits offered by this job

Supportive team

Work with veterinary professionals

Meaningful role

Job summary

Macquarie Vetz Animal Centre is seeking a friendly and experienced Part-Time Veterinary Receptionist to join our team. You will be the first point of contact for clients and their pets, delivering professional service and compassionate care.

Responsibilities include managing calls, appointments, emails, and records, processing payments, and supporting veterinary staff to ensure smooth daily operations in a busy clinic environment. A genuine love for animals is essential.

Qualifications

• Experience in the veterinary industry in a reception, nursing, or client-focused role.
• Strong communication and organisational skills are essential.
• Attention to detail and the ability to multitask in a busy environment is required.
• A warm, friendly and professional approach with clients and team members.

Responsibilities

• Welcoming clients and providing professional, compassionate customer service.
• Managing phone enquiries, appointments, emails, and client communications.
• Processing payments and maintaining accurate patient records.
• Supporting veterinarians and nursing staff with daily clinic operations.
• Providing reassurance and care to pets and their owners.
• Assisting with general administration tasks to ensure smooth clinic operations.

Skills

Customer service

Communication

Organisational skills

Multitasking

Warm professional approach

Education

Certificate IV in Veterinary Nursing

Related qualification

Job description

Job Description

Part-Time Veterinary Receptionist – Macquarie Vetz Animal Centre

Join our caring and dedicated team!

Macquarie Vetz Animal Centre is seeking a friendly, experienced, and compassionate Part-Time Veterinary Receptionist to join our team. If you are passionate about animal care, enjoy working with people, and have experience in the veterinary industry, we would love to hear from you.

As the first point of contact for our clients and their pets, you will play an important role in providing exceptional customer service and ensuring every visit is a positive experience.

About the role:

• Welcoming clients and providing professional, compassionate customer service
• Managing phone enquiries, appointments, emails, and client communications
• Processing payments and maintaining accurate patient records
• Supporting veterinarians and nursing staff with daily clinic operations
• Providing reassurance and care to pets and their owners
• Assisting with general administration tasks to ensure the smooth running of the clinic

About you:

• Minimum 2–3 years’ experience working in the veterinary industry in a reception, nursing, or client-focused role
• Certificate IV in Veterinary Nursing or related qualification preferred, but not essential
• Strong communication and organisational skills
• Excellent attention to detail and the ability to multitask in a busy environment
• A warm, friendly, and professional approach with clients and team members
• A genuine love for animals and a commitment to providing outstanding patient care

Position details:

• Part-time position
• Monday to Thursday availability
• No weekend work required

What we offer:

• A supportive and friendly team environment
• The opportunity to work alongside passionate veterinary professionals
• A rewarding role where you can make a real difference in the lives of pets and their families
• A workplace that values teamwork, compassion, and quality care

If you are an experienced veterinary professional looking for a part-time opportunity within a caring and dedicated clinic, we would love to hear from you.