Veterinary Receptionist

Gordon Vet Hospital; Sydney; On-site; AUD 45,000 - 65,000; Full time

Job summary

Gordon Vet Hospital in Sydney's North Shore is seeking an empathetic, motivated receptionist to join our busy reception team. The role is 38 hours per week, with a rotating weekend roster, focusing on welcoming clients and their pets and maintaining warm, professional relationships.

You will manage appointments, calls, emails and payments, support clinical workflow, and liaise with the veterinary and nursing team to deliver high standard of care.

Qualifications

• Works effectively in a team environment.
• Be able to work well under pressure and juggle multiple clients and phone calls.
• Possess excellent customer service skills and a willingness to further them.
• Possess exceptional communication skill and attention to detail, both written and verbal.
• Has strong time management and organisational skills.
• Have a caring and empathetic nature with the capacity to deal with all types of clients and situations.
• Previous experience within the animal care industry is preferred but not essential.

Responsibilities

• Welcoming clients and their pets with warmth and professionalism and maintain strong relationships.
• Managing appointments, phone calls, emails, and payments.
• Supporting clinical workflow and ensuring accurate records.
• Working closely with our veterinary and nursing team to deliver high standard of care.

Skills

Teamwork

Multitasking

Customer service

Communication

Empathy

Time management

Job description

Gordon Vet Hospital, a busy, modern and well established veterinary hospital located on Sydney's leafy North Shore, is seeking an empathetic, passionate and motivated receptionist to join our reception team. We pride ourselves on our progressive attitude toward patient care and value a strong team bond that promotes professional and personal development. The role is for 38 hours per week, including a rotating weekend roster.

Key responsibilities

• Welcoming clients and their pets with warmth and professionalism and maintain strong relationships
• Managing appointments, phone calls, emails, and payments
• Supporting clinical workflow and ensuring accurate records
• Working closely with our veterinary and nursing team to deliver high standard of care

About you

• Works effectively in a team environment
• Be able to work well under pressure and juggle multiple clients and phone calls
• Possess excellent customer service skills and a willingness to further themPossess exceptional communication skill and attention to detail, both written and verbal
• Has strong time management and organisational skills
• Have a caring and empathetic nature with the capacity to deal with all types of clients and situations
• Previous experience within the animal care industry is preferred but not essential

About us

CVS is committed to being a fully inclusive place to work where all colleagues are supported to be themselves and difference is celebrated. We are also determined to build a workforce that is more representative of our diverse communities.