Veteran Services Claims Advisor

RSL LifeCare; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Tax benefits

Staff discounts

Fitness Passport

Leave loading

Job summary

RSL LifeCare is seeking a dedicated Claims Advisor to join our Hawkesbury Veteran & Family Hub team. You will guide Defence personnel and their families through pensions and benefits claims, assisting throughout the government application processes with empathy and a commitment to achieving optimal outcomes.

The role emphasises building relationships, strong communication, and a willingness to pursue accreditation as a Compensation Advocate with provided training.

Qualifications

• Empathy and ability to understand defence-related illnesses and conditions.

Responsibilities

• Provide guidance and support to current and former Defence personnel and their families navigating claims, including pensions and benefits.
• Assist applicants through the government department processes to achieve the best outcomes.

Job description

Claims Advisor

We are seeking an individual to join our team as a Claims Advisor based out of our Hawkesbury Veteran & Family Hub. In this role, you will provide guidance and support to current and former Defence personnel and their families, navigating various claims, including pensions and benefits. Your role will involve assisting them throughout the application process with relevant government departments, all with the ultimate goal of achieving the best possible outcomes.

Who are you

• Be a Compensation Advocate (or willingness to work towards this accreditation - we will provide the training!)
• You’ll have empathy in abundance and have the ability to understand defence-related illnesses and conditions
• Be able to establish and build meaningful relationships internally and externally
• You will have highly developed communication skills and the ability to prioritise, manage and problem solve procedures

Benefits

• Not-for-profit tax benefits - salary packaging of up to $15,900 per year. This allows you to reduce your taxable income by receiving part of your salary as tax-free benefits like super contributions, car leasing, and more.
• Staff discounts across 700 select retail stores through Maxxia Rewards
• Fitness Passport
• Leave Loading - 17.5% pay top up on paid leave
• Plus you'll be joining a team that are truly dedicated to making a positive impact on the lives of veterans and their families

Our commitment to diversity

We are proud to stand for our unique values: Do the Right Thing, Aim Higher, Care from the Heart, and Act as One team. We welcome and encourage applications from people across our diverse community, especially from Veterans, current serving ADF personnel, their families and Aboriginal and Torres Strait Islander applicants.

We believe everyone has the right to feel safe, respected, valued and heard regardless of their gender, sexual orientation, ethnicity or disability.

It is a mandatory requirement for a team member working in the Aged Care sector to have a valid Police Check or a valid National Disability Insurance Scheme (NDIS) check, or potentially both, to undertake the inherent requirements of the role. Clearances must be verified prior to commencing employment with RSL LifeCare.