Claims Advisor

RSL LifeCare Veteran Services; Sydney; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Not-for-profit tax benefits

Staff discounts across select retail stores

Fitness Passport

Leave Loading - 17.5% pay top up on paid leave

Job summary

A reputable veteran services organization in Sydney is seeking a Claims Advisor to support current and former Defence personnel with navigating various claims including pensions and benefits. The ideal candidate should possess strong communication skills and a thorough understanding of defence-related health issues. This full-time role provides an opportunity to make a meaningful difference in the lives of veterans and their families.

Qualifications

• Must be a Compensation Advocate or working towards it.
• Ability to establish and build meaningful relationships.
• Strong communication and problem-solving skills required.
• Highly developed communication skills and the ability to prioritise, manage and problem solve procedures.

Responsibilities

• Provide guidance and support to Defence personnel and families.
• Assist throughout the application process with government departments.
• Aim for best possible outcomes in claims.

Skills

Compensation Advocate

Understanding of defence-related illnesses

Building meaningful relationships

Highly developed communication skills

Education

Associate level or higher

Job description

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Direct message the job poster from RSL LifeCare Veteran Services

Talent Acquistion | Executive Recruitment Professional

At our core, RSL LifeCare provides care and services to veterans and seniors who live in our communities or are receiving support at home. Our vision of creating proud communities living their best lives is at the heart of everything we do as we continue to build upon our legacy of supporting veterans and their families for more than 100 years.

This is an opportunity for you to join a large social purpose organisation where your skills and compassion will be valued and enable you to make a meaningful difference to people’s lives.

About your new role:

We are seeking individuals to join our team as a Claims Advisors. In this role, you will provide guidance and support to current and former Defence personnel and their families, navigating various claims, including pensions and benefits.

Please note we have vacancies in the following locations: TWEED HEADS, WAGGA WAGGA, WYONG & ST LEONARDS.

Your role will involve assisting them throughout the application process with relevant government departments, all with the ultimate goal of achieving the best possible outcomes.

Who are you:

• Compensation Advocate (or working towards)
• Understanding of defence-related illnesses and conditions.
• Ability to establish and build meaningful relationships internally and externally.
• Highly developed communication skills and the ability to prioritise, manage and problem solve procedures.

To Apply:

• Please include both a resume and cover letter addressing how you meet the requirements of the role (no more than two pages).
• Applications close Friday 22nd August 2025 – however, please note we will be actively progressing candidates through the recruitment process
• Not-for-profit tax benefits - salary packaging of up to $15,900 per year. This allows you to reduce your taxable income by receiving part of your salary as tax-free benefits like super contributions, car leasing, and more.
• Staff discounts across 700 select retail stores through Maxxia Rewards
• Fitness Passport
• Leave Loading - 17.5% pay top up on paid leave

Our commitment to diversity:

We are proud to stand for our unique values: Do the Right Thing, Aim Higher, Care from the Heart, and Act as One team.

We welcome and encourage applications from people across our diverse community, especially from Veterans, current serving ADF personnel, their families and Aboriginal and Torres Strait Islander applicants. We believe everyone has the right to feel safe, respected, valued and heard regardless of their gender, sexual orientation, ethnicity or disability.

It is a mandatory requirement for a team member working in the Aged Care sector to have a valid Police Check or a valid National Disability Insurance Scheme (NDIS) check, or potentially both, to undertake the inherent requirements of the role. Clearances must be verified prior to commencing employment with RSL LifeCare.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative, Customer Service, and General Business

• Industries

  Hospitals and Health Care

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