Veteran Services Claims Advisor

RSL LifeCare; Sydney; In loco; AUD 70.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Not-for-profit salary packaging

Staff discounts

Fitness Passport

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Descrizione del lavoro

RSL LifeCare Hawkesbury Veteran & Family Hub seeks a Claims Advisor to support current and former Defence personnel and their families through pensions and benefits processes. You will guide applicants through government portals, gather documentation, and liaise with departments to secure the best outcomes.

The role values empathy, clear communication, and strong relationships. Joining a not-for-profit organisation dedicated to veterans, you’ll contribute to meaningful outcomes and a supportive

Competenze

• Compensation Advocate accreditation or willingness to work towards this accreditation (training provided).
• Empathy and ability to understand defence-related illnesses and conditions.
• Strong communication skills with the ability to prioritise and problem solve procedures.

Mansioni

• Guide current and former Defence personnel and their families through the claims process.
• Assist applicants with applications to relevant government departments to achieve best outcomes.
• Build and maintain relationships with internal teams and external stakeholders.

Conoscenze

Empathy

Communication skills

Relationship building

Prioritisation

Descrizione del lavoro

Our vision of creating proud communities living their best lives is at the heart of everything we do as we continue to build upon our legacy of supporting veterans and their families for more than 100 years.

This is an opportunity for you to join a large social purpose organisation where your skills and compassion will be valued and enable you to make a meaningful difference to people’s lives.

We are seeking an individual to join our team as a Claims Advisor based out of our Hawkesbury Veteran & Family Hub. In this role, you will provide guidance and support to current and former Defence personnel and their families, navigating various claims, including pensions and benefits.

Your role will involve assisting them throughout the application process with relevant government departments, all with the ultimate goal of achieving the best possible outcomes.

Who are you:

• Be a Compensation Advocate (or willingness to work towards this accreditation - we will provide the training!)
• You'll have empathy in abundance and have the ability to understand defence-related illnesses and conditions
• Be able to establish and build meaningful relationships internally and externally
• You will have highly developed communication skills and the ability to prioritise, manage and problem solve procedures

The benefits of joining RSL LifeCare:

• Not-for-profit tax benefits - salary packaging of up to $15,900 per year. This allows you to reduce your taxable income by receiving part of your salary as tax-free benefits like super contributions, car leasing, and more.
• Staff discounts across 700 select retail stores through Maxxia Rewards
• Fitness Passport
• Leave Loading - 17.5% pay top up on paid leave
• Plus you'll be joining a team that are truly dedicated to making a positive impact on the lives of veterans and their families

Our commitment to diversity:

We are proud to stand for our unique values: Do the Right Thing, Aim Higher, Care from the Heart, and Act as One team.

We welcome and encourage applications from people across our diverse community, especially from Veterans, current serving ADF personnel, their families and Aboriginal and Torres Strait Islander applicants.

We believe everyone has the right to feel safe, respected, valued and heard regardless of their gender, sexual orientation, ethnicity or disability.

It is a mandatory requirement for a team member working in the Aged Care sector to have a valid Police Check or a valid National Disability Insurance Scheme (NDIS) check, or potentially both, to undertake the inherent requirements of the role. Clearances must be verified prior to commencing employment with RSL LifeCare.