Compassionate Veteran Benefits Claims Advisor

RSL LifeCare; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Not-for-profit salary packaging

Staff discounts

Fitness Passport

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Job summary

RSL LifeCare Hawkesbury Veteran & Family Hub seeks a Claims Advisor to support current and former Defence personnel and their families through pensions and benefits processes. You will guide applicants through government portals, gather documentation, and liaise with departments to secure the best outcomes.

The role values empathy, clear communication, and strong relationships. Joining a not-for-profit organisation dedicated to veterans, you’ll contribute to meaningful outcomes and a supportive

Qualifications

• Compensation Advocate accreditation or willingness to work towards this accreditation (training provided).
• Empathy and ability to understand defence-related illnesses and conditions.
• Strong communication skills with the ability to prioritise and problem solve procedures.

Responsibilities

• Guide current and former Defence personnel and their families through the claims process.
• Assist applicants with applications to relevant government departments to achieve best outcomes.
• Build and maintain relationships with internal teams and external stakeholders.

Skills

Empathy

Communication skills

Relationship building

Prioritisation

Job description

RSL LifeCare Hawkesbury Veteran & Family Hub seeks a Claims Advisor to support current and former Defence personnel and their families through pensions and benefits processes. You will guide applicants through government portals, gather documentation, and liaise with departments to secure the best outcomes.

The role values empathy, clear communication, and strong relationships. Joining a not-for-profit organisation dedicated to veterans, you’ll contribute to meaningful outcomes and a supportive