Veteran Services Claims Advisor

RSL LifeCare Limited; Hawkesbury; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Tax benefits

Staff discounts

Leave loading 17.5%

Job summary

RSL LifeCare Limited is seeking a Claims Advisor to support Defence personnel and families from our Hawkesbury hub. You will guide applicants through pensions and benefits claims, coordinating with government departments to secure the best possible outcomes.

The role requires empathy, strong administrative capabilities, and excellent communication to build trusted relationships. You'll need to be or train as a Compensation Advocate, with a focus on understanding defence-related health conditions

Qualifications

• Be a Compensation Advocate or willing to train for accreditation.
• Strong administrative skills.
• You’ll have empathy and understand defence-related illnesses and conditions.
• You will build meaningful internal and external relationships.
• You will have highly developed communication and problem-solving abilities.

Responsibilities

• Guide and support current and former Defence personnel and families with pensions and benefits claims.
• Navigate government departments and assist throughout the application process to achieve the best outcomes.

Skills

Compensation Advocate

Administrative skills

Empathy

Defence health knowledge

Relationship building

Communication skills

Prioritisation

Problem solving

Job description

Our vision of creating proud communities living their best lives is at the heart of everything we do as we continue to build upon our legacy of supporting veterans and their families for more than 100 years. This is an opportunity for you to join a large social purpose organisation where your skills and compassion will be valued and enable you to make a meaningful difference to people’s lives.

We are seeking an individual to join our team as a Claims Advisor based out of our Hawkesbury Veteran & Family Hub. In this role, you will provide guidance and support to current and former Defence personnel and their families, navigating various claims, including pensions and benefits. Your role will involve assisting them throughout the application process with relevant government departments, all with the ultimate goal of achieving the best possible outcomes.

Who are you:

• Be a Compensation Advocate (or willingness to work towards this accreditation - we will provide the training!)
• Strong administrative skills
• You’ll have empathy in abundance and have the ability to understand defence-related illnesses and conditions
• Be able to establish and build meaningful relationships internally and externally
• You will have highly developed communication skills and the ability to prioritise, manage and problem solve procedures

The benefits of joining RSL LifeCare:

• Not-for-profit tax benefits - salary packaging of up to $15,900 per year. This allows you to reduce your taxable income by receiving part of your salary as tax-free benefits like super contributions, car leasing, and more.
• Staff discounts across 700 select retail stores through Maxxia Rewards Fitness Passport
• Leave Loading - 17.5% pay top up on paid leave
• Plus you’ll be joining a team that are truly dedicated to making a positive impact on the lives of veterans and their families

Our commitment to diversity:

We are proud to stand for our unique values: Do the Right Thing, Aim Higher, Care from the Heart, and Act as One team.

We welcome and encourage applications from people across our diverse community, especially from Veterans, current serving ADF personnel, their families and Aboriginal and Torres Strait Islander applicants.

We believe everyone has the right to feel safe, respected, valued and heard regardless of their gender, sexual orientation, ethnicity or disability.

It is a mandatory requirement for a team member working in the Aged Care sector to have a valid Police Check or a valid National Disability Insurance Scheme (NDIS) check, or potentially both, to undertake the inherent requirements of the role. Clearances must be verified prior to commencing employment with RSL LifeCare.

Location VS Hawkesbury

RSL LifeCare is a leader in senior living, providing high quality retirement villages, aged care homes (nursing homes) and personal home care throughout NSW and the ACT. Proudly serving Australia for over 100 years, RSL LifeCare is a successful and growing not-for profit organisation which began as a haven for war veterans and today is open to all Australians.