Veteran Services Claims Advisor

RSL LifeCare; Hawkesbury; On-site; AUD 65,000 - 80,000; Full time

Benefits offered by this job

Salary packaging (up to A$15,900 per y

Staff discounts: Maxxia Rewards

Fitness Passport

Leave Loading

Job summary

RSL LifeCare Hawkesbury Veteran & Family Hub is seeking a dedicated Claims Advisor to guide current and former Defence personnel and their families through pensions and benefits applications. You will assist throughout the process, coordinating with government departments to pursue the best possible outcomes.

The role requires empathy, strong admin skills, and excellent communication, with training provided to become a Compensation Advocate.

Qualifications

• Strong administrative skills and empathy for serving veterans and families.
• Excellent communication abilities and relationship-building skills.
• Willingness to work towards Compensation Advocate accreditation with training provided.
• Ability to navigate government claims processes and deliver outcomes.

Responsibilities

• Guide current and former Defence personnel through claims and pensions processes.
• Support applicants with the government departments to achieve favorable outcomes.
• Build and maintain reliable relationships with internal teams and external stakeholders.

Skills

Administrative skills

Communication

Empathy

Defence claims knowledge

Job description

## Veteran Services Claims AdvisorApply: VS Hawkesbury: Full time: Posted Today: End Date: November 6, 2026 (29 days left to apply): JR113158Our vision of creating proud communities living their best lives is at the heart of everything we do as we continue to build upon our legacy of supporting veterans and their families for more than 100 years. This is an opportunity for you to join a large social purpose organisation where your skills and compassion will be valued and enable you to make a meaningful difference to people’s lives. We are seeking an individual to join our team as a **Claims Advisor** based out of our **Hawkesbury** **Veteran & Family Hub.** In this role, you will provide guidance and support to current and former Defence personnel and their families, navigating various claims, including pensions and benefits. Your role will involve assisting them throughout the application process with relevant government departments, all with the ultimate goal of achieving the best possible outcomes. **Who are you:*** Be a Compensation Advocate (or willingness to work towards this accreditation - we will provide the training!)* Strong administrative skills* You'll have empathy in abundance and have the ability to understand defence-related illnesses and conditions* Be able to establish and build meaningful relationships internally and externally* You will have highly developed communication skills and the ability to prioritise, manage and problem solve procedures **To Apply:*** Please include **BOTH a resume and cover letter** addressing how you meet the requirements of the role (no more than two pages).**The benefits of joining RSL LifeCare:*** Not-for-profit tax benefits - salary packaging of up to $15,900 per year. This allows you to reduce your taxable income by receiving part of your salary as tax-free benefits like super contributions, car leasing, and more.* Staff discounts across 700 select retail stores through Maxxia Rewards* Fitness Passport* Leave Loading - 17.5% pay top up on paid leave* Plus you'll be joining a team that are truly dedicated to making a positive impact on the lives of veterans and their families **Our commitment to diversity:** We are proud to stand for our unique values: **Do the Right Thing, Aim Higher, Care from the Heart, and Act as One team.** We welcome and encourage applications from people across our diverse community, especially from Veterans, current serving ADF personnel, their families and Aboriginal and Torres Strait Islander applicants. We believe everyone has the right to feel safe, respected, valued and heard regardless of their gender, sexual orientation, ethnicity or disability.*It is a mandatory requirement for a team member working in the Aged Care sector to have a valid Police Check or a valid National Disability Insurance Scheme (NDIS) check, or potentially both, to undertake the inherent requirements of the role. Clearances must be verified prior to commencing employment with RSL LifeCare.*