Venue Operations & Marketing Specialist

Endeavour Group; Brisbane; Presencial; AUD 34.000 - 44.000; Jornada completa

Descripción de la vacante

ALH is seeking a Venue Support Officer for Sunnybank Hotel to deliver excellent customer service across all channels and support the Venue team with daily administration and marketing tasks.

You will manage stock, data integrity, and compliance reporting while assisting on-floor during peak trade and contributing insights in team meetings. A social media/marketing interest is welcomed and confidentiality is essential.

Formación

• Outstanding customer service across phone, email and face-to-face interactions.
• Social media and/or marketing experience or interest.
• Privacy and confidentiality when handling sensitive information.
• Organised and professional administration practices.

Responsabilidades

• Complete financial reconciliations and maintain POS registers.
• Keep all ALH systems data and staff records accurate and up-to-date.
• Manage stock control and stocktakes; flag variances.
• Ensure VISA obligations for team members are met in ALH systems.
• Review venue reports and provide feedback to key team members.
• Assist Management with audit, compliance and loss prevention goals.
• Support Venue admin and marketing tasks, including social media and Canva-style design.

Conocimientos

Customer service

Social media

Marketing

Privacy

Confidentiality

Administration

On-floor support

Team meetings

Descripción del empleo

ALH is seeking a Venue Support Officer for Sunnybank Hotel to deliver excellent customer service across all channels and support the Venue team with daily administration and marketing tasks.

You will manage stock, data integrity, and compliance reporting while assisting on-floor during peak trade and contributing insights in team meetings. A social media/marketing interest is welcomed and confidentiality is essential.