Venue Support & Marketing Specialist

Endeavourgroupcareers; Brisbane; On-site; AUD 60,000 - 75,000; Full time

Job summary

ALH Sunnybank Hotel (part of Endeavour Group) is seeking a Venue Support Officer to help run daily operations, assist on the floor during peaks and support marketing and social media efforts. The role blends customer service with admin duties in a busy hospitality venue.

You will handle data, reports, stock, and compliance tasks while contributing ideas in team meetings to improve operations and guest experience.

Qualifications

• Provide outstanding customer service via phone, email and in person.
• Experience in social media and marketing is desirable.
• Respect privacy and confidentiality of sensitive information.
• Maintain a well organized admin area and support venue team.

Responsibilities

• Complete financial reconciliations and maintain POS registers.
• Maintain data integrity in ALH systems and employee/training records.
• Manage stock control and stocktakes; identify cash and stock variances.
• Ensure VISA obligations are met for team members in ALH systems.
• Review venue reports and provide feedback to key team members.
• Support audit, compliance and loss prevention initiatives.
• Venue admin support and marketing tasks, including Canva-style content.
• Handle social media duties and website content creation.

Skills

Customer service

Social media

Marketing

Privacy and confidentiality

Tools

Canva

Website management

Job description

ALH Sunnybank Hotel (part of Endeavour Group) is seeking a Venue Support Officer to help run daily operations, assist on the floor during peaks and support marketing and social media efforts. The role blends customer service with admin duties in a busy hospitality venue.

You will handle data, reports, stock, and compliance tasks while contributing ideas in team meetings to improve operations and guest experience.