Venue Support Officer - Sunnybank Hotel

ALH Hotels; Brisbane; Ibrido; AUD 65.000 - 90.000; Tempo pieno

Descrizione del lavoro

Sunnybank Hotel is seeking a creative Venue Admin Support and Marketing Specialist for a hybrid role combining venue support duties with dedicated marketing responsibilities. You will manage local social channels, website content, photography and Canva-driven design to boost community engagement.

The role also covers financial reconciliations, stock control, data integrity across ALH systems, and providing excellent customer service while supporting the team during peak periods.

Competenze

• You provide outstanding customer service across phone, email and in-person channels.
• Experience or strong interest in social media marketing and content creation.
• You understand and protect privacy & confidentiality of sensitive information.
• You maintain a well-organised administration area and support the venue team.
• You contribute to team meetings with insights and ideas.

Mansioni

• Own local social media channels, website updates, photography, and Canva-driven design to drive community engagement and foot traffic.
• Perform financial reconciliations, manage POS registers, and ensure data integrity across ALH systems.
• Manage stock control and stocktakes, highlight variances, and support audits and loss prevention.
• Ensure VISA obligations are managed for team members in ALH systems and review venue reports for actionable feedback.

Conoscenze

Customer service

Social media marketing

Content creation

Privacy & confidentiality

Team collaboration

Administrative skills

Strumenti

Canva

POS systems

Descrizione del lavoro

Venue Admin Support and Marketing Specialist - Sunnybank Hotel

Venue Admin Support and Marketing Specialist| Sunnybank Hotel | Dream big with us!
Internally known as a Venue Support Officer

We are looking for a creative, hands-on Venue Admin Support and Marketing Specialist to join the team at the Sunnybank Hotel. This is a unique hybrid role split across 3 days of Venue Support Officer (VSO) duties and 2 days dedicated entirely to venue marketing and content creation.

A day in the life of a Venue Support Officer:

• Take ownership of the venue's local social media channels, website management, photography, and graphic design tasks (using tools like Canva). Create engaging content to drive local community engagement and foot traffic.
• Complete financial reconciliations, maintain point-for-sale registers, and ensure data integrity across ALH systems and employee/training records.
• Manage stock control and stocktakes, identify and highlight cash/stock variances, and assist the management team with compliance, audits, and loss prevention.
• Ensure all VISA obligations are met and managed for team members in ALH systems, and review venue-generated reports to provide actionable feedback.

What do we need from you

About You:

• You provide outstanding customer service with enquiries via phone, email and face to face.
• You have Social Media / Marketing experience and or interest.
• You understand the importance of privacy & confidentiality with sensitive information
• You maintain the administration area in a well organised and professional manner at all times
• You support the Venue team with service on the floor during peak times of trade
• You attend and contribute your insights in team meetings

What's in it for you?

We are together creators
We’re big, but part of something much bigger. ALH is in good company, sitting alongside the likes of Dan Murphy’s, BWS, Pinnacle Drinks within the Endeavour Group. Together we create the moments that bring millions of people together. And together we have more fun, create more opportunities, and score a lot more goals. We’re serious about having a good time - creating a safe, inclusive and fun place to rock up to. We’re all about creating a more sociable future, together - for our customers and each other.

#WeAreTogetherCreators #ComeAsYouAre #DreamBig #FeelTheEnergy #LeaveYourMark #ALH #EndeavourGroup