Venue Operations & Compliance Coordinator

ALH Hotels; Sydney; On-site; AUD 52,000 - 63,000; Full time

Job summary

ALH Hotels is seeking a Venue Support Officer to join Kirribilli and Summer Hill Hotels. You will deliver outstanding customer service across phone, email and face-to-face enquiries, and maintain data integrity in ALH systems.

Responsibilities include completing POS reconciliations, stock control and stocktakes, ensuring privacy and confidentiality, supporting the Venue team on the floor at peak times, and contributing ideas in team meetings.

Qualifications

• Experience in hospitality or venue operations.
• Ability to handle confidential information.
• Strong organisational skills and attention to detail.

Responsibilities

• Completion of all financial reconciliations as required including maintaining point of sale registers.
• Maintaining all data integrity in all ALH systems in a timely manner as well as all employee records and training records.
• Manage stock control and stocktakes within the Venue as well as Identify and highlight cash and stock variances.
• Ensure all VISA obligations are met and managed for team members in the ALH systems.
• Reviewing all venue generated reports and providing feedback to key team members.
• Assist Management Team in achieving expected audit results as well as Compliance and Loss Prevention

Skills

Customer service

Data entry

Privacy & confidentiality

POS systems

Team collaboration

Tools

POS software

Job description

ALH Hotels is seeking a Venue Support Officer to join Kirribilli and Summer Hill Hotels. You will deliver outstanding customer service across phone, email and face-to-face enquiries, and maintain data integrity in ALH systems.

Responsibilities include completing POS reconciliations, stock control and stocktakes, ensuring privacy and confidentiality, supporting the Venue team on the floor at peak times, and contributing ideas in team meetings.