Vacancy Management Lead

SGCH; Sydney; On-site; AUD 129,000 - 135,000; Full time

Benefits offered by this job

35-hour work week

Salary packaging up to $15,900 tax‑de‑

Novated leasing

Learning and development support

Health and wellbeing benefits

Paid parental leave

Hybrid work arrangements

Job summary

SGCH in Sydney seeks a Vacancy Management Lead to oversee vacancy management, allocations and end-of-tenancy functions, ensuring homes are ready and allocated efficiently.

You will lead a team across tenancy, assets, maintenance and finance, using data analytics to drive performance and outcomes in a regulated not-for-profit housing environment. Travel to SGCH offices is required; hybrid work options may apply.

Qualifications

• Experience leading complex social or affordable housing operations including allocations, vacancy management, property readiness and end of tenancy services.
• Strong strategic, financial and stakeholder management skills in a regulated environment.
• Ability to lead and oversee experienced technical and operational staff.

Responsibilities

• Lead vacancy management strategy across allocations, end-of-tenancy and property readiness services.
• Drive vacancy performance, governance and service standards to minimise vacancy days.
• Oversee allocations ensuring fair, compliant and timely applicant matching and tenancy offers.
• Manage End of Tenancy budget, workforce planning and resources to meet targets.
• Analyse portfolio, demand and performance data to identify risks and improvements.
• Build partnerships with internal teams, contractors and external stakeholders to support outcomes.

Skills

Social housing leadership

Vacancy management

Allocations

End of tenancy

Performance analytics

Stakeholder influence

Regulatory compliance

Education

Tertiary qualification in social housing or related discipline

Job description

Salary: $129,458.93 - $134,868.97

Job Type: Permanent - Full Time

Location: Sydney, NSW

Job Category: Tenancy and Support Services

What We Do

At SGCH, we believe everyone belongs. This is why our purpose, ‘to create belonging’ drives our commitment to build a team where diversity, inclusion and connection are at the heart of what we do.

As a leading not-for-profit community housing provider supporting over 12,000 customers across 7,000 homes in NSW and VIC, we continue to invest in our people, our homes, and our communities. Guided by our values – We Care, We Create, We Connect – we’ve built an inclusive workplace by caring for one another, creating and sharing new ideas, and connecting authentically every day, where everyone has the opportunity to grow and thrive.

We are committed to fostering an inclusive environment and building a team that reflects the diversity of the communities we connect with. We welcome applicants from all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, LGBTQIA+ individuals, and people of all ages and life experiences. If this role excites you but you’re not sure you tick every box, we still encourage you to apply. Your passion and potential matter.

Join us in creating sustainable, connected communities where everyone feels a sense of belonging and are empowered to thrive.

What We Offer

• Competitive package – 35-hour work week with competitive and above Award pay
• NFP salary packaging – Up to $15,900 tax-free, plus $2,500 for meals, entertainment and accommodation, and Novated leasing providing both convenience and savings
• High-growth environment – Real opportunities to grow your career with a focus on internal promotions, inhouse learning and development and study assistance support
• Health and wellbeing benefits - Corporate discounts with Flare for everyday savings, Reward and Recognition program, access to a free 24/7 Employee Assistance Program (EAP) for you and your family
• Paid Parental Leave – 12 weeks paid parental leave and 3 days bonus annual leave
• Agile and innovative work practices – Hybrid work arrangements including work from home options, and modern, well-located offices close to public transport

About the role and about you

As the Vacancy Management Lead, you will lead SGCH's vacancy management, allocations and end-of-tenancy functions, ensuring homes are ready, allocated efficiently and aligned to customer needs and organisational priorities. Reporting to the Director, Community Housing, you will lead a team of technical and allocations officers while working closely with tenancy, assets, maintenance, finance, support services, contractors and external agencies to optimise portfolio performance and customer outcomes.

To succeed in this role, you will bring strong leadership experience within social or affordable housing, demonstrated expertise in vacancy management, allocations and operational performance, and highly developed strategic, financial and stakeholder management skills. You will be data-driven, customer-focused and confident leading complex programs, teams and service improvements in a regulated environment.

This is a permanent role, requires travel to all SGCH office locations and portfolios as required.

Duties

• Lead SGCH's vacancy management strategy across allocations, end-of-tenancy and property readiness services
• Drive vacancy performance, governance and service standards to minimise vacancy days and improve outcomes.
• Oversee allocations, ensuring fair, compliant and timely applicant matching and tenancy offers.
• Manage the End of Tenancy budget, workforce planning and operational resources to achieve performance targets.
• Analyse portfolio, demand and performance data to identify risks, opportunities and service improvements.
• Build strong partnerships with internal teams, contractors and external stakeholders to support customer and housing outcomes.

Desired Skills and Experience

• Relevant tertiary qualification in social housing, community services, property, business, public administration or a related discipline, or substantial equivalent senior leadership experience.
• Holds a current full NSW Driver Licence.
• Demonstrated experience leading complex social or affordable housing operations, including allocations, vacancy management, property readiness, technical property assessment and end of tenancy services within a regulated environment.
• Highly developed strategic, commercial and operational capability, including performance analytics, financial and risk management, service design, governance, executive reporting and continuous improvement.
• Demonstrated people leadership and advanced stakeholder influence, with strong knowledge of social housing allocations, tenancy, property standards, privacy and regulatory obligations, contractor interfaces and the needs of vulnerable and diverse customers. Demonstrated ability to lead and provide professional oversight to experienced technical and operational employees.