Housing Access and Demand Lead

SGCH; Sydney; Hybrid; AUD 129,000 - 135,000; Full time

Benefits offered by this job

35-hour week

Salary packaging benefit

Study assistance

Health benefits

Paid parental leave

Hybrid work

Job summary

SGCH is hiring in Sydney for a Housing Access & Demand Lead to provide strategic and operational leadership for housing pathways and access services. You will ensure vulnerable people receive timely, fair access and lead a Pathways Officers team while coordinating with government agencies and internal partners.

The role requires experience in housing or human services operations, strong analytical capability, and the ability to influence outcomes across multiple stakeholders.

Qualifications

• Tertiary qualification in social work or related field.
• Ability to provide strategic leadership for housing pathways and services.
• Strong stakeholder engagement with government and community partners.

Responsibilities

• Lead housing access, demand management, and assistance services.
• Drive strategic planning, service improvement and innovation initiatives.
• Oversee housing assessments and complex eligibility matters.
• Build and maintain partnerships with government and community stakeholders.
• Lead and develop a high-performing team.

Skills

Stakeholder engagement

Driver Licence NSW

Education

Relevant tertiary qualification in social work, community services, housing, public administration or related discipline

Job description

Salary: $129,458.93 - $134,868.90

Job Type: Permanent - Full Time

Location: Sydney, NSW

Job Category: Tenancy and Support Services

What We Do

At SGCH, we believe everyone belongs. This is why our purpose, ‘to create belonging’ drives our commitment to build a team where diversity, inclusion and connection are at the heart of what we do.

As a leading not-for-profit community housing provider supporting over 12,000 customers across 7,000 homes in NSW and VIC, we continue to invest in our people, our homes, and our communities. Guided by our values – We Care, We Create, We Connect – we’ve built an inclusive workplace by caring for one another, creating and sharing new ideas, and connecting authentically every day, where everyone has the opportunity to grow and thrive.

We are committed to fostering an inclusive environment and building a team that reflects the diversity of the communities we connect with. We welcome applicants from all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, LGBTQIA+ individuals, and people of all ages and life experiences. If this role excites you but you’re not sure you tick every box, we still encourage you to apply. Your passion and potential matter.

Join us in creating sustainable, connected communities where everyone feels a sense of belonging and are empowered to thrive.

What We Offer

• Competitive package – 35-hour work week with competitive and above Award pay
• NFP salary packaging – Up to $15,900 tax-free, plus $2,500 for meals, entertainment and accommodation, and Novated leasing providing both convenience and savings
• High-growth environment – Real opportunities to grow your career with a focus on internal promotions, inhouse learning and development and study assistance support
• Health and wellbeing benefits - Corporate discounts with Flare for everyday savings, Reward and Recognition program, access to a free 24/7 Employee Assistance Program (EAP) for you and your family
• Paid Parental Leave – 12 weeks paid parental leave and 3 days bonus annual leave
• Agile and innovative work practices – Hybrid work arrangements including work from home options, and modern, well-located offices close to public transport

Job Description

About the role and about you

As the Housing Access & Demand Lead, you will provide strategic and operational leadership for SGCH's Housing Pathways applications and housing assistance products, ensuring vulnerable people receive timely, fair and responsive access to assistance. Reporting to the Director, Community Housing, you will lead a team of Pathways Officers and work closely with government agencies, support providers and internal stakeholders to shape service delivery, drive continuous improvement and respond to emerging housing demand.

To succeed in this role, you will bring demonstrated experience leading complex housing or human services operations, strong analytical and strategic capability to drive service improvement and respond to emerging demand, and exceptional stakeholder engagement skills to influence outcomes across government, community and internal partnerships.

This is a permanent role, requires travel to all SGCH office locations and portfolios as required.

Duties

• Lead housing access, demand management, and assistance services
• Drive strategic planning, service improvement and innovation initiatives.
• Oversee housing assessments, complex eligibility matters and customer outcomes.
• Build and maintain strong partnerships with government and community stakeholders.
• Lead, develop and support a high performing team to achieve service excellence.

Essential Criteria

Desired Skills and Experience

• Relevant tertiary qualification in social work, community services, housing, public administration or a related discipline, or substantial equivalent leadership experience in social housing, homelessness or human services.
• Current full NSW Driver Licence.
• Demonstrated experience leading complex, regulated customer service operations and contributing to strategic service planning, reform or transformation, including Housing Pathways application assessment, temporary accommodation, private rental assistance or comparable housing assistance products.
• Highly developed leadership, analytical and operational capability, including environmental scanning, policy interpretation, service design, risk and compliance management, performance reporting, budget oversight and the resolution of complex or systemic matters.
• Advanced stakeholder influence, written communication and partnership skills, including the ability to provide high-quality strategic advice to senior leaders and work effectively with vulnerable and diverse customers, government agencies, support providers and internal partners.