Housing Access and Demand Lead

St George Community Housing; Sydney; Hybrid; AUD 120.000 - 150.000; Vollzeit

Benefits dieser Stelle

Competitive package

Salary packaging

Career growth

Health benefits

Parental leave

Hybrid work

Zusammenfassung

St George Community Housing in Sydney CBD NSW is seeking a Housing Access & Demand Lead to provide strategic and operational leadership for Housing Pathways applications and housing assistance products, ensuring vulnerable people receive timely, fair access.

Reporting to the Director, Community Housing, you will lead Pathways Officers, work with government agencies and partners to shape service delivery, drive continuous improvement, and respond to emerging housing demand.

Qualifikationen

• Relevant tertiary qualification in social work, community services, housing, public administration or substantial equivalent leadership experience in social housing, homelessness or human services.
• Current NSW Driver Licence.
• Experience leading complex, regulated customer service operations and contributing to strategic service planning, reform or transformation, including Housing Pathways application assessment, temporary accommodation, private rental assistance or comparable housing assistance products.
• Highly developed leadership, analytical and operational capability, including environmental scanning, policy interpretation, service design, risk and compliance management, performance reporting, budget oversight and the resolution of complex or systemic matters.
• Advanced stakeholder influence, written communication and partnership skills, including the ability to provide high-quality strategic advice to senior leaders and work effectively with vulnerable and diverse customers, government agencies, support providers and internal partners.

Aufgaben

• Lead housing access, demand management, and assistance services
• Drive strategic planning, service improvement and innovation initiatives.
• Oversee housing assessments, complex eligibility matters and customer outcomes.
• Build and maintain strong partnerships with government and community stakeholders.
• Lead, develop and support a high performing team to achieve service excellence.

Kenntnisse

Leadership

Stakeholder engagement

Analytical capability

Policy interpretation

Service design

Ausbildung

Bachelor's degree in social work / community services / housing / public administration

Jobbeschreibung

St George Community Housing - Sydney CBD NSW

At SGCH, we believe everyone belongs.This is why our purpose,‘to create belonging’drives our commitment tobuild a team wherediversity, inclusion andconnectionare at theheartof what we do.

As a leadingnot-for-profitcommunity housing provider supporting over 12,000 customers across 7,000 homes in NSW and VIC, wecontinue toinvestin our people, our homes, and our communities. Guided by ourvalues–We Care, We Create, We Connect –we’vebuilt an inclusiveworkplaceby caring for one another,creatingand sharingnew ideas, and connecting authenticallyevery day,whereeveryonehas the opportunity togrow and thrive.

We are committed tofostering an inclusive environment andbuilding a team that reflects the diversity of the communities weconnect with. We welcome applicants from all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, LGBTQIA+ individuals, and people of all ages and life experiences.If this role excites you butyou’renot sure you tick every box, we still encourage you to apply.Your passion and potential matter.

Join us in creating sustainable, connected communities whereeveryone feelsa sense of belonging andareempowered to thrive.

Whatweoffer

• Competitivepackage-35-hour work weekwith competitive and above Award pay
• NFP salary packaging-Up to $15,900 tax-free, plus $2,500 for meals, entertainment and accommodation, and Novated leasing providing both convenience and savings
• High-growth environment-Realopportunities to grow your careerwithafocus oninternal promotions,inhouse learning and developmentandstudyassistancesupport
• Health and wellbeingbenefits-Corporate discounts with Flarefor everyday savings, Reward and Recognition program,access to a free 24/7Employee Assistance Program(EAP)for you and your family
• Paid Parental Leave-12 weeks paid parental leaveand3 daysbonusannualleave
• Agile and innovative work practices-Hybrid work arrangements including work from home options, and modern,well-locatedoffices close to public transport

About the roleand about you

As the Housing Access & Demand Lead, you will provide strategic and operational leadership for SGCH's Housing Pathways applications and housing assistance products, ensuring vulnerable people receive timely, fair and responsive access to assistance. Reporting to the Director, Community Housing, you will lead a team of Pathways Officers and work closely with government agencies, support providers and internal stakeholders to shape service delivery, drive continuous improvement and respond to emerging housing demand.

To succeed in this role, you will bring demonstrated experience leading complex housing or human services operations, strong analytical and strategic capability to drive service improvement and respond to emerging demand, and exceptional stakeholder engagement skills to influence outcomes across government, community and internal partnerships.

This is a permanent role, requires travel to all SGCH office locations and portfolios as required.

Duties

• Lead housing access, demand management, and assistance services
• Drive strategic planning, service improvement and innovation initiatives.
• Oversee housing assessments, complex eligibility matters and customer outcomes.
• Build and maintain strong partnerships with government and community stakeholders.
• Lead, develop and support a high performing team to achieve service excellence.

The recruitment process may include interviews and relevant skills or behavioural assessments with selection based on demonstrated merit against the roles criteria. Appointment is subject to standard pre-employment checks, such as working rights, employment references from previous managers, a National Police Check, and a health assessment.

• Relevant tertiary qualification in social work, community services, housing, public administration or a related discipline, or substantial equivalent leadership experience in social housing, homelessness or human services.
• Current full NSW Driver Licence.
• Demonstrated experience leading complex, regulated customer service operations and contributing to strategic service planning, reform or transformation, including Housing Pathways application assessment, temporary accommodation, private rental assistance or comparable housing assistance products.
• Highly developed leadership, analytical and operational capability, including environmental scanning, policy interpretation, service design, risk and compliance management, performance reporting, budget oversight and the resolution of complex or systemic matters.
• Advanced stakeholder influence, written communication and partnership skills, including the ability to provide high-quality strategic advice to senior leaders and work effectively with vulnerable and diverse customers, government agencies, support providers and internal partners.