Vacancy Management Lead

St George Community Housing; Sydney; Hybrid; AUD 120,000 - 150,000; Full time

Benefits offered by this job

35-hour work week

NFP salary packaging

Hybrid work options

Health and wellbeing benefits

Job summary

St George Community Housing in Sydney is seeking a strategic leader to manage vacancy operations and end-of-tenancy processes, ensuring timely readiness and equitable allocations. You will lead a diverse team across tenancy, assets, maintenance and finance to optimise portfolio performance and customer outcomes.

We value experience in social/affordable housing, strong governance, analytics, and stakeholder engagement. This permanent role involves travel across SGCH sites and portfolios.

Qualifications

• Relevant tertiary qualification or substantial senior leadership experience.
• Current NSW Driver Licence.
• Experience leading complex social housing operations in a regulated setting.
• Strong strategic, commercial and operational capability.
• Proven stakeholder influence and people leadership.

Responsibilities

• Lead vacancy management across allocations, end-of-tenancy and readiness services.
• Drive performance governance and service standards to minimise vacancy days.
• Oversee fair, compliant applicant matching and tenancy offers.
• Manage the End of Tenancy budget, workforce planning and resources.
• Analyse portfolio data to identify risks and improvements.
• Build partnerships with internal teams, contractors and external stakeholders.

Skills

Leadership

Vacancy management

Data analytics

Stakeholder management

Regulated environment

Education

Tertiary qualification in social housing

Job description

St George Community Housing – Sydney CBD NSW

At SGCH, we believe everyone belongs.This is why our purpose,‘to create belonging’drives our commitment tobuild a team wherediversity, inclusion andconnectionare at theheartof what we do.

As a leadingnot-for-profitcommunity housing provider supporting over 12,000 customers across 7,000 homes in NSW and VIC, wecontinue toinvestin our people, our homes, and our communities. Guided by ourvalues–We Care, We Create, We Connect –we’vebuilt an inclusiveworkplaceby caring for one another,creatingand sharingnew ideas, and connecting authenticallyevery day,whereeveryonehas the opportunity togrow and thrive.

We are committed tofostering an inclusive environment andbuilding a team that reflects the diversity of the communities weconnect with. We welcome applicants from all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, LGBTQIA+ individuals, and people of all ages and life experiences.If this role excites you butyou’renot sure you tick every box, we still encourage you to apply.Your passion and potential matter.

Join us in creating sustainable, connected communities whereeveryone feelsa sense of belonging andareempowered to thrive.

Whatweoffer

• Competitivepackage–35-hour work weekwith competitive and above Award pay

NFP salary packaging–Up to $15,900 tax-free, plus $2,500 for meals, entertainment and accommodation, and Novated leasing providing both convenience and savings

High-growth environment–Realopportunities to grow your careerwithafocus oninternal promotions,inhouse learning and developmentandstudyassistancesupport

Health and wellbeingbenefits-Corporate discounts with Flarefor everyday savings, Reward and Recognition program,access to a free 24/7Employee Assistance Program(EAP)for you and your family

Paid Parental Leave–12 weeks paid parental leaveand3 daysbonusannualleave

Agile and innovative work practices–Hybrid work arrangements including work from home options, and modern,well-locatedoffices close to public transport

About the roleand about you

As the Vacancy Management Lead, you will lead SGCH's vacancy management, allocations and end-of-tenancy functions, ensuring homes are ready, allocated efficiently and aligned to customer needs and organisational priorities. Reporting to the Director, Community Housing, you will lead a team of technical and allocations officers while working closely with tenancy, assets, maintenance, finance, support services, contractors and external agencies to optimise portfolio performance and customer outcomes.

To succeed in this role, you willbring strong leadership experience within social or affordable housing, demonstrated expertise in vacancy management, allocations and operational performance, and highly developed strategic, financial and stakeholder management skills. You will be data-driven, customer-focused and confident leading complex programs, teams and service improvements in a regulated environment.

This is a permanentrole, requires travel to all SGCH office locations and portfolios asrequired.

Duties

• Lead SGCH's vacancy management strategy across allocations, end-of-tenancy and property readiness services
• Drive vacancy performance, governance and service standards to minimise vacancy days and improve outcomes.
• Oversee allocations, ensuring fair, compliantand timely applicant matching and tenancy offers.
• Manage the End of Tenancy budget, workforce planning and operational resources to achieve performance targets.
• Analyse portfolio, demand and performance data to identify risks, opportunities and service improvements.
• Build strong partnerships with internal teams, contractors and external stakeholders to support customer and housing outcomes.

The recruitment process may include interviews and relevant skills or behavioural assessmentswithselectionbased ondemonstratedmerit against the roles criteria. Appointment is subject to standard pre-employment checks, such asworking rights, employmentreferencesfrompreviousmanagers, a National Police Check, and a health assessment.

• Relevant tertiary qualification in social housing, community services, property, business, public administration or a related discipline, or substantial equivalent senior leadership experience.
• Holds a current full NSW Driver Licence.
• Demonstrated experience leading complex social or affordable housing operations, including allocations, vacancy management, property readiness, technical property assessment and end of tenancy services within a regulated environment.
• Highly developed strategic, commercial and operational capability, including performance analytics, financial and risk management, service design, governance, executive reporting and continuous improvement.
• Demonstrated people leadership and advanced stakeholder influence, with strong knowledge of social housing allocations, tenancy, property standards, privacy and regulatory obligations, contractor interfaces and the needs of vulnerable and diverse customers. Demonstrated ability to lead and provide professional oversight to experienced technical and operational employees.